Technical Support Engineer

Vivid Resourcing; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flexible hours

Learning budget

Global retreats

IT equipment budget

Awesome team

Descripción de la vacante

Vivid Resourcing seeks an IT Operations Engineer to own day-to-day IT operations across our 220-person global company. You will manage the IT helpdesk, onboarding/offboarding automation, and ensure evidence for ISO 27001 and SOC 2 while evaluating new AI tools.

You will work with Jamf Pro, Okta, Google Workspace, and Microsoft 365, build lightweight automations, and support Claude MCP deployment. The role requires clear written communication, self-direction, and a security-conscious mindset.

Formación

• Experience in day-to-day IT operations for a global company.

Responsabilidades

• Manage the IT helpdesk queue across offices and time zones.
• Run onboarding and offboarding end-to-end (Jamf provisioning, Okta access, hardware setup).
• Administer macOS fleet via Jamf Pro and manage policy deployment.
• Manage Okta user lifecycle, MFA, and end-user troubleshooting.
• Administer Google Workspace and Microsoft 365 (mailboxes, groups, drives, licensing).
• Coordinate hardware logistics with office manager and track asset records.
• Maintain endpoint security and document support processes.

Conocimientos

IT operations

Automation scripting

Security awareness

Herramientas

Jamf Pro

Okta

Google Workspace

Microsoft 365

Vanta

Descripción del empleo

Descripción del trabajo

This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running.Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.

Responsibilities

• Manage the IT helpdesk queue — resolve, close, or escalatie with clear ownership; no tickets left hanging
• Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup
• Administer macOS fleet via Jamf Pro — device enrollment, policy deployment, Jamf Connect, software management
• Manage Okta: user lifecycle, MFA, end user troubleshooting
• Own Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensing
• Track hardware logistics with office manager — device orders, shipments, MDM enrollment status
• Maintain accurate asset management records and keep endpoint security up to date

Automation & AI Operations

• Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverage
• Support Claude enterprise admin: user provisioning, access tier management, MCP connector setup and onboarding
• Monitor AI tools and flag anomalies
• Build and maintain lightweight automations (Google Apps Script, shell, Python, or similar) to eliminate repetitive manual work

Compliance & Security Support

• Gather and maintain ISO 27001 and SOC 2 evidence in Vanta
• Periodic access reviews
• Keep systems compliant with internal security standards and document support and operations processes
• Assist in preparation for InfoSec audits

How you work

• Async-native — you communicate clearly in writing; you don't need hand-holding on context across timezones
• Self-directed — you see what needs doing and do it; you escalatie blockers, not decisions you can make yourself
• High-closure bias — you prefer empty queues and resolved tickets over long threads and status updates
• Security-conscious by default — you understand the why behind security standards, not just how to enforce them
• Positive, service-oriented attitude — you are a problem-solver who brings a 'yes, I can' mindset to internal customers
• Detail-oriented and resourceful — you figure things out

Why them

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible!
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Equipment: Yearly refreshment of your IT Equipment budget for your home working setup. xkdbapo Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!