Technical Support Engineer

Growatt New Energy; Comunidad de Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in renewable energy is seeking a Technical Support Engineer in Madrid. The role involves providing technical support for products, performing field services, and maintaining documentation. Candidates should have a background in power electronics, be proficient in Spanish, and possess strong communication skills. This position offers an opportunity to contribute to product quality improvements while working in a dynamic environment.

Formación

• Experience in the photovoltaic industry preferred.
• Spanish language proficiency is mandatory.
• Willingness to undertake frequent business trips.

Responsabilidades

• Provide remote technical support for product issues via various communication methods.
• Perform field services including onsite inspection and repair.
• Collect product failure data and provide feedback on quality issues.

Conocimientos

Communication

Teamwork

Proactive attitude

Problem-solving

Educación

Power electronics major

Herramientas

Multimeters

485 tools

Descripción del empleo

Technical Support Engineer - Community of Madrid, Spain

Responsible for all Growatt product technical support in Spain.

Provide remote technical support for product issues via telephone, email, social communication software, or apps.

Perform field services including onsite inspection and repair, inverter swapping and fitting, inverter maintenance, and customer visits.

Collect product failure data, provide feedback on major quality issues, and coordinate with headquarters staff to improve product quality.

Maintain work reports, troubleshooting documentation, and ensure compliance with company policies.

Qualifications

1. Power electronics major preferred, preferably with experience in the photovoltaic industry.
2. Ability to quickly learn multiple product series.
3. Spanish language proficiency is mandatory.
4. Willingness to undertake frequent business trips, hard-working, able to work under high pressure, and committed to contributing to the company.
5. Familiarity with basic instrumentation such as multimeters, 485 tools, etc.
6. Proactive attitude, strong sense of responsibility, good communication skills, teamwork spirit, and ability to implement goals and plans effectively.