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Technical Support Engineer

SAJ

Andosilla

Presencial

EUR 25.000 - 35.000

Jornada completa

Hace 2 días
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Descripción de la vacante

A leading company in the renewable energy sector, is seeking a dedicated HR Expert to enhance customer support and technical coordination. The role involves providing problem-solving assistance, managing documentation, and liaising with various departments to ensure seamless operations. Ideal candidates possess a relevant qualification in electronic engineering, have solid technical knowledge of products, and are fluent in Spanish.

Formación

  • Experience in directly related fields like renewable energy or solar.
  • Fluent in Spanish, preferable English.
  • Solid technical and problem-solving abilities.

Responsabilidades

  • Provide phone/email/onsite problem-solving support for customers.
  • Manage and develop technical documentation for products.
  • Coordinate with internal teams for efficient case resolutions.

Conocimientos

Problem Solving
Technical Understanding
Interdepartmental Communication
Customer Support
Solutions Based Mindset

Educación

Relevant qualification in electronic engineering

Descripción del empleo

HR Expert | Organizational Development | Talent Acquisition | Employee Relations | Solar & Energy Storage Industry | Empowering People and Teams…

Responsibilities :

  • Provide phone / email / Onsite based problem solving and fault finding support for installers and customers
  • Generating cases via CRM to track and resolve customer enquiries
  • Answering technical product enquiries
  • Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
  • Developing, updating and managing technical documentation for commissioning of our products
  • Assist in developing the technical support process of the business
  • Assist in Sales Exhibitions and Trade Fairs
  • Liaise with Technical Support International

Qualifications :

  • Relevant qualification in electronic engineering and renewable energy equivalent, Direct Solar and power generation Industry experience an advantage
  • Solid technical understanding of inverters and batteries products, Solutions based mindset
  • Eagerness to support customers as required, Strong work ethic
  • Experience in a role which required inter department communication and coordination an advantage, Ability to work autonomously as well as part of a team
  • Fluent Spanish Speaking is must, Fluent English is preference

Seniority Level

  • Associate

Employment Type

  • Full-time

Job Function

  • Customer Service, Engineering, and Production
  • Electric Power Generation and Electrical Equipment Manufacturing

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