Technical Support & Deployment Specialist Engineer

Sensia Solutions; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative company seeks a Technical Support & Deployment Specialist Engineer to provide exceptional support and deployment services. In this dynamic role, you will troubleshoot hardware and software issues, assist in system maintenance, and collaborate with clients to ensure their satisfaction. With a focus on continuous improvement, this position offers a permanent contract, hybrid work options, and a flexible schedule to foster work-life balance. Join a forward-thinking team where your contributions will make a real impact on client operations and product development.

Servicios

Permanent Contract

Competitive Remuneration

Hybrid Work

23 Days of Vacation

Free Afternoon on Birthday

Flexible Remuneration Program

Flexible Scheduling

Formación

• 0-2 years of experience in technical support or system integration.
• Degree in Computer Science, Engineering, or related fields.

Responsabilidades

• Provide technical support to customers, both remote and on-site.
• Collaborate in commissioning and deploying systems at client facilities.

Conocimientos

Technical Support

Troubleshooting

Customer Communication

Problem-Solving

Basic Programming (Python, C++)

Networking Concepts

Educación

Degree in Computer Science

Vocational Training in Engineering

Herramientas

Jira

AnyDesk

TeamViewer

Git

Descripción del empleo

Technical Support & Deployment Specialist Engineer

• Madrid

Your mission

What will be your functions?

• Provide technical support to customers (remote and on-site), including diagnostics, troubleshooting and resolution of hardware / software issues.
• Collaborate in the commissioning and deployment of systems at client facilities.
• Assist in maintenance tasks, both preventive and corrective, ensuring minimal downtime of operational systems.
• Understand and work with system configurations, logs and APIs to help identify and solve technical issues.
• Communicate effectively with clients to gather information, provide updates, and ensure satisfaction with the support provided.
• Document incidents, interventions, and feedback to improve internal knowledge bases and technical documentation.
• Work closely with R&D and software teams to escalate complex issues and contribute to continuous product improvement.
• Be available to travel when required, both nationally and internationally, depending on project needs.

Your profile

What profile are we looking for?

• 0–2 years of experience in a technical support, field service, or system integration role.
• Experience providing customer-facing support is a plus, but not mandatory.
• Degree or vocational training in one of the following areas : Computer Science / Engineering, Telecommunications, Industrial / Electronic Engineering, Automation or related technical fields.

Technical knowledge :

• Basic to intermediate knowledge of programming (Python, C++, or similar).
• Understanding of networking concepts, system logs, and APIs.
• Familiarity with Linux environments and command-line tools.
• Knowledge of version control tools (e.g., Git).
• Understanding of basic electronics, sensors, or industrial communication protocols is a plus.

Work tools :

• Ticketing / support systems (e.g., Jira, or similar).
• Remote support tools (e.g., AnyDesk, TeamViewer).
• Ability to interpret technical diagrams, logs, and documentation.
• Strong communication and interpersonal skills (client-facing role).
• Problem-solving skills and ability to work under pressure.
• Proactive attitude, willingness to learn and grow technically.
• Team player with ability to work independently when required.
• Availability to travel approximately twice a month and adapt to dynamic work environments.

Te ofrecemos

What do we offer?

• Permanent contract and competitive remuneration.
• Hybrid work and flexible hours.
• 23 days of vacation plus December 24th and 31st free.
• Free afternoon of your birthday.
• Cobee : Flexible remuneration program with social benefits.
• Flexible scheduling Monday to Thursday : 8-10am / 5-7pm and Friday : 8-10am / 2-4pm.