Technical Support Consultant

SupportYourApp; Barcelona; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in Support-as-a-Service is seeking a Technical Support Consultant to join their team remotely. The role entails providing top-notch customer support and troubleshooting in a diverse and international setting. Candidates should possess excellent German and English communication skills, along with at least 1-2 years of relevant experience. Competitive compensation and supportive growth opportunities are part of the offer.

Servicios

Paid training and probation

Work-life balance

Supportive management

Competitive compensation

Formación

• 1-2 years of customer support experience in a fast-paced environment.
• Excellent German and English skills (spoken and written).
• Familiarity with basic technical support.

Responsabilidades

• Provide exceptional customer support via emails, calls, and chats.
• Troubleshoot technical issues and collaborate with other departments.
• Maintain a high level of product knowledge.

Conocimientos

German

English

Problem Solving

Troubleshooting

Herramientas

CRM systems

Descripción del empleo

German & English) Technical Support Consultant (remote)

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while working remotely from home. This role involves providing exceptional customer support via emails, calls, and chats, troubleshooting technical issues, collaborating with other departments, and maintaining a high level of product knowledge.

What you need to succeed :

• Excellent German and English skills (spoken and written)
• 1-2 years of customer support experience in a fast-paced environment
• Strong problem-solving and troubleshooting skills
• Familiarity with CRM systems and basic technical support
• Personal laptop / computer (at least 8GB RAM) and stable internet (minimum 50 Mbps download, 40 Mbps upload)

Benefits include :

• Fixed schedule : Monday to Friday, 8 AM-5 PM CET
• Remote work opportunity
• International environment
• Competitive EUR compensation
• Bonuses for referrals
• Paid training and probation
• Work-life balance
• Supportive management and growth opportunities

SupportYourApp is a Support-as-a-Service company providing secure technical and customer support for tech companies worldwide, operating since 2010 with multiple global hubs. We value diversity and encourage applicants from various backgrounds to apply by sending their CV in English.

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