Technical Support and Presales Analyst

InvGate; Bilbao; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A fast-growing SaaS company is seeking a Bilingual Technical Support and Presales Analyst to enhance client experiences through exceptional support and presales assistance. The suitable candidate will be skilled in troubleshooting, client engagement, and possess strong communication abilities in both English and Spanish.

Servicios

Career development opportunities

English lessons

First-class technical training

Formación

• Experience in technical support or presales.
• Strong communication and problem-solving skills.
• Familiarity with Windows and Linux environments.

Responsabilidades

• Provide technical support to clients worldwide through email, tickets, and remote sessions.
• Analyze client configurations and recommend improvements.
• Collaborate with development and customer success teams to resolve technical issues.
• Support sales during RFI and RFP processes with technical insights.
• Conduct product demonstrations tailored to clients' needs.

Conocimientos

Fluency in English

Fluency in Spanish

Problem-solving skills

Communication skills

Familiarity with Windows

Familiarity with Linux

Networking knowledge

Descripción del empleo

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.

We are seeking a skilled Bilingual Technical Support and Presales Analyst to join our team in Spain. This hybrid role combines exceptional technical support with presales assistance, ensuring our clients have an outstanding experience.

Responsibilities : Technical Support :

• Provide top-notch technical and functional support to clients worldwide through email, tickets, and remote sessions.
• Analyze and optimize client configurations, recommending improvements to enhance platform efficiency.

Internal Collaboration :

• Work closely with the development and customer success teams to troubleshoot and resolve complex technical issues.
• Support the sales team throughout RFI and RFP processes by providing technical insights.

Demos and Presentations :

• Conduct tailored product demonstrations that address clients’ pain points.
• Respond to technical questions from internal and external stakeholders.

What we’re looking for :

• Fluency in English and Spanish (spoken and written).
• Experience in technical support, presales, or software implementation.
• Strong communication and problem-solving skills.
• Familiarity with Windows and Linux environments, as well as networking and connectivity.
• Residing in Madrid will be considered a PLUS.

Our benefits include career development opportunities, English lessons, and first-class technical training.

If you want to know more about us visit :

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Software Development and IT Services and IT Consulting

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