Technical Support Agent - Native Dutch and advance English - Hybrid mode - Barcelona

Sitel Group; Barcelona; Híbrido; EUR 24.000; Jornada completa

Descripción de la vacante

A leading company in customer service is looking for a Customer Service Agent to join their team in Barcelona. This role involves managing customer inquiries, processing orders, and coordinating technician visits. With a focus on providing top-notch customer support, this position offers a permanent contract and a hybrid work model after training, along with various health and wellness perks for employees.

Servicios

Permanent Contract

Training Included

Hybrid Work Model

Work-Life Balance Support

Nutritional Support Guides

Exercise Routines

Formación

• Native or bilingual level of Dutch required.
• Native or C1 level of English necessary.

Responsabilidades

• Handle calls and emails, provide prompt service.
• Process and manage consumable orders.
• Diagnose and troubleshoot issues over the phone.

Conocimientos

Customer Service

Communication

Issue Resolution

Team Collaboration

Herramientas

CRM

Descripción del empleo

Join Us

As a Customer Service Agent, you will be the primary point of contact for our customers, providing exceptional support via phone and email. You will manage consumable orders, address customer inquiries, and coordinate technician visits to resolve printer issues efficiently. Your role is vital in ensuring customer satisfaction and maintaining the smooth operation of our service department.

KEY RESPONSABILITIES:

• Customer Interaction: Handle calls and emails, provide prompt and courteous service.
• Consumable Orders: Process and manage consumable orders, ensure accurate fulfillment and timely delivery.
• Issue Resolution: Diagnose and troubleshoot issues over the phone or email, provide effective solutions.
• Technician Coordination: Schedule and dispatch technicians, ensure efficient resource use and timely service.
• Record Keeping: Maintain accurate records using CRM.
• Follow-Up: Ensure customer satisfaction through follow-up communications.
• Team Collaboration: Work with other departments to improve customer experience and identify issues/trends.
• Feedback Collection: Gather and report customer feedback to enhance service quality and processes.

WHAT WE OFFER:

• Permanent Contract: 38 hours/week, 08:00-17:30, Monday-Friday.
• Salary: €23,420/year.
• Training Included: 100% on-site training at our Barcelona offices.
• Hybrid Work Model: Flexibility to work remotely after initial training.
• Working Conditions: Calle Sancho de Ávila, 105 - 08019 Barcelona.

START DATE: ASAP

WHAT DO WE NEED FROM OUR CANDIDATES?

• Native or bilingual level of Dutch.
• Native or C1 level of English.

We are committed to you, we support your training, your family reconciliation, your studies or other professional activity, you set the limits!

That's why we offer you the most innovative training plan so that you can continue to develop your skills and knowledge with the sole purpose of never stopping growing,

Move Well, we offer our employees workout routines and practical advice on how to incorporate exercise into their daily lives,

Eat Well, we share articles, ideas, recipes and nutritional support guides,

Live Well, we support our employees to live better, with tools for work-life balance, stress reduction, mindfulness and mental health;

Do Well, our teams combine charitable wellness activities with actions to make a difference in the world we live and work in.

Create your best moments. Join the #FoundeverLife.