Technical Support Agent for the German Market

CPM International Contact Centre; Barcelona; Híbrido; EUR 23.000; Jornada completa

Descripción de la vacante

CPM International Contact Centre recherche un Agent de Support Technique pour le marché allemand. Le rôle consiste à répondre aux requêtes des clients, analyser les problèmes techniques et offrir des solutions efficaces. La position offre un salaire brut de 23.000€ par an, avec un modèle de travail hybride et des formations entièrement rémunérées.

Servicios

Formation entièrement rémunérée

Jours de congé annuels (24 jours)

Assurance santé privée à tarif réduit

Programme de référence

Accès à des cours de formation LinkedIn

Activités de mobilisation des employés

Formación

• Niveau fluent en allemand et anglais.
• Excellentes capacités organisationnelles et interpersonnelles.
• Capacité d'analyser et de comprendre les problèmes des clients.

Responsabilidades

• Comprendre et répondre aux demandes des clients.
• Analyser les incidents techniques et fournir des solutions appropriées.
• Organiser les retours de produits et suivre les échanges et réparations.

Conocimientos

Organisation

Compétences interpersonnelles

Analyse des problèmes

Service client

Fluent en allemand

Anglais avancé

Descripción del empleo

Technical Support Agent for the German Market

Technical Support Agent for the German Market

2 weeks ago Be among the first 25 applicants

Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

What you will be doing?

• Understand and respond to client's requests.
• Analyse the client's situation to reply to them quickly and efficiently.
• Identify technical incidents, apprehend them, and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organise product returns and follow up on exchanges and repairs.

Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

What you will be doing?

• Understand and respond to client's requests.
• Analyse the client's situation to reply to them quickly and efficiently.
• Identify technical incidents, apprehend them, and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organise product returns and follow up on exchanges and repairs.

Requirements

What skills & experience you will bring to us?

• A fluent level of German (spoken and written).
• A high level of English.
• You are very well organised and have excellent interpersonal skills.
• You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions.
• Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range.
• You know how to work within a team.
• You adjust quickly to new environments, and you can follow procedures and deal with deadlines.

Benefits

What do we offer?

• Starting Date: June 2025.
• Salary:23.000€ gross per year.
• Working hours:Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
• Fully Paid Trainingthat optimally prepares you for your job - 2 weeks (full time and office-based).
• 24 holiday daysper year on a full-time basis.
• Work Model:Hybrid working model.
• Location:Barcelona, Spain
  

Additional Benefits:

• Employee Assistance Program- Free, confidential, and impartial guidance and support.
• Option to sign-up forDiscounted Private Health Insurance.
• Referral Program:Refer a Friend and get a Referral bonus.
• Access to specialisedLinkedIn training courses.
• Employee Benefits Club-a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-classpeople engagement activitiesand programs.
• Ongoingtraining and developmentand an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us!

At CPM, we believe in fostering a culture ofcare, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Computers and Electronics Manufacturing

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