Technical Support Advisor with German

Wibit Consulting & Services (WibitCS); Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Support Advisor to join their innovative team in Barcelona. This role offers the chance to provide exceptional 1st level IT support to a global tech leader, ensuring efficient issue resolution and user satisfaction. With a focus on collaboration and a customer-first approach, you'll leverage your IT knowledge and communication skills to assist users effectively. The company offers a supportive team culture, comprehensive training, and career development opportunities, making it an ideal environment for growth. Join a diverse team and help drive excellence in customer support while advancing your career in the heart of Barcelona.

Servicios

Competitive salary

Performance-based incentives

Full training

Career development programs

Relocation assistance

Comprehensive benefits

Formación

• Proficient in German and advanced English; experience in IT support.
• Strong knowledge of IT troubleshooting and ITSM systems.

Responsabilidades

• Provide 1st level IT support via phone, email, and chat.
• Troubleshoot hardware/software issues and manage IT requests.

Conocimientos

German language proficiency

English language proficiency

IT troubleshooting

Customer service skills

Analytical skills

Herramientas

Windows 10

Office 365

MS Teams

ITSM systems (ServiceNow preferred)

ITIL V4 processes

Descripción del empleo

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

Join Our Network!

We’re always open to welcoming new talent into our growing community.

Global Partnerships, Strong Workforce

Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients!

In collaboration, we are excited to partner with a leading multinational BPO company to recruit German-speaking Technical Support Advisors for their innovative team in Barcelona.

Role :

Technical Support Advisor

Location :

Barcelona, Spain

Employment Type : Full-time

As a Technical Support Advisor, you’ll play a vital role in delivering exceptional 1st level IT support to employees of our client, a global tech leader. Your responsibilities will include providing assistance through phone, email, and chat, troubleshooting hardware and software issues, and managing IT requests using the client’s ITSM system. With a focus on resolving issues at first contact, you’ll leverage internal knowledge databases and work in close collaboration with the client’s 2nd level support and external providers to ensure efficient issue resolution and user satisfaction.

Requirements :

1. Proficient or native-level German and advanced English
2. Proven experience in 1st or 2nd level IT support, ideally in large company environments
3. Strong knowledge of Windows 10, Office 365, MS Teams, and IT troubleshooting
4. Familiarity with ITSM systems (ServiceNow preferred) and ITIL V4 processes
5. High attention to detail, analytical skills, and a customer-first approach
6. Willingness to learn, grow, and work collaboratively in a global team

What We Offer :

1. Competitive salary and performance-based incentives
2. Full training on company systems and the project you’ll support
3. Career development programs, including specialized courses and language classes
4. Supportive, creative team culture with a positive atmosphere in central Barcelona
5. Permanent contract, with a Monday to Friday schedule (11 AM - 7 PM, 39 hours / week)
6. Comprehensive benefits, including relocation assistance and career growth opportunities

Be part of a diverse, dynamic team, helping drive excellence in customer support while developing your career in the heart of Barcelona!