Technical Support Advisor - Italian, Polish, Spanish, or Portuguese - Spain

Dila Recruitment; Alicante; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading recruitment company is seeking a Technical Support Advisor to enhance customer interactions through effective communication and problem-solving skills. This role offers a dynamic and multicultural work environment, with options for both on-site or remote work across mainland Spain. Candidates should possess strong IT knowledge and proficiency in English along with another language.

Servicios

Dynamic multicultural work environment

Comprehensive training on advanced technologies

Work-life balance focus

Formación

• Fluent in English and one additional language (Italian, Polish, Spanish, or Portuguese).
• Strong communication and interpersonal skills.
• Experience in customer service and IT environments.

Responsabilidades

• Communicate effectively and empathetically with customers.
• Troubleshoot and resolve technical issues related to cloud technologies.
• Collaborate with internal teams for complex problem resolution.

Conocimientos

Communication

Problem-solving

Technical support

Critical thinking

Educación

Education or hands-on experience in IT

Herramientas

Cloud technologies

Productivity software (Office suite, Outlook, OneDrive, etc.)

Windows operating systems

Descripción del empleo

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Technical Support Advisor

Location : On-site in Galicia, or Remote from mainland Spain

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Communicate effectively with customers, providing clear and professional support.
• Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
• Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
• Apply logical and critical thinking to analyze problems and identify effective solutions.
• Collaborate with internal teams to escalate and resolve complex technical issues when needed.

REQUIREMENTS :

• Native or fluent-level proficiency in English (ie C1), plus working knowledge of at least one of the following languages : Italian, Polish, Spanish, or Portuguese (C1).
• Education or hands-on experience in IT (is a must), particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems.
• Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically.
• Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.

OFFER :

• Full-time (39 hours) contract, Monday to Friday
• Dynamic and multicultural work environment.
• Strong focus on work-life balance.
• Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
• Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.
• Guidance and tools to reach career potential