Technical Support Advisor - Italian, Polish, or Portuguese - Spain

JUJUR; Málaga; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading recruitment solutions company in Spain seeks a Technical Support Advisor. The role involves providing customer support and resolving technical issues related to cloud technologies. Applicants should have strong IT knowledge and proficiency in English, along with additional languages like Italian, Polish, or Portuguese. The position offers a full-time contract and the option for remote work.

Servicios

Dynamic and multicultural work environment

Comprehensive training on advanced technologies

Focus on work-life balance

Career potential guidance

Formación

• Native or fluent-level proficiency in English (C1) and knowledge of Italian, Polish or Portuguese (C1) required.
• Experience in customer service and technical environments necessary.

Responsabilidades

• Provide clear and professional support to customers.
• Troubleshoot and resolve technical issues related to cloud technologies.

Conocimientos

Communication

Problem-Solving

Critical Thinking

Educación

Education or hands-on experience in IT

Herramientas

Cloud Technologies

Office Suite

Windows Operating Systems

Descripción del empleo

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Technical Support Advisor

Location : On-site in Galicia, or Remote from mainland Spain

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Communicate effectively with customers, providing clear and professional support.
• Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
• Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
• Apply logical and critical thinking to analyze problems and identify effective solutions.
• Collaborate with internal teams to escalate and resolve complex technical issues when needed.

REQUIREMENTS :

• Native or fluent-level proficiency in English (ie C1), plus working knowledge of at least one of the following languages : Italian, Polish or Portuguese (C1).
• Education or hands-on experience in IT (is a must), particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems.
• Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically.
• Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.

OFFER :

• Full-time (39 hours) contract, Monday to Friday
• Dynamic and multicultural work environment.
• Strong focus on work-life balance.
• Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
• Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.
• Guidance and tools to reach career potential