Technical Support Advisor (French - speaking) Onsite - MA05

Enigma Corporation; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full paid training

Bring-a-friend bonus

Career development programs

Good location in Barcelona

Job summary

Concentrix in Barcelona is seeking a Fashion Support Consultant to handle incoming customer interactions across calls, email, and chat, delivering timely resolutions and maintaining product knowledge. The role is on-site, full-time with a 39-hour week and a competitive base salary plus potential bonuses.

The ideal candidate will be bilingual (French, English), possess strong customer-care skills, and be comfortable using Windows/MS Office.

Qualifications

• Fluent in French with advanced English proficiency.
• Strong customer care skills and active listening.
• Ability to take ownership and progress calls to resolution.
• Working knowledge of IT platforms and MS Office applications.

Responsibilities

• Take incoming customer calls via telephone, email, chat, or other channels and resolve requests.
• Log call details and provide responses within SLA.
• Maintain knowledge of applications specific to customers.
• Escalate issues following project processes and procedures.
• Handle administrative duties as required.

Skills

French (advanced)

English (advanced)

Customer care

Communication

IT knowledge (Windows/MS Office)

Tools

Windows/MS Office

Job description

Experience The Power Of a Game - Changing Career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in fashion.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Fashion Support Consultant on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties.

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are proficient or bilingual in French with an advanced level of English
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution
• Have Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office

It Will Be a Plus If You Have

• Sales experience.

What’s In It For You

• Full-time 39 hours/week permanent contract: Monday to Friday 9:00 - 18:00
• Salary 19.623,94 euros gross/year + up to 1.200 euros gross/year in bonus
• Good location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses.

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.