Technical Support Advisor - English Market (European Union citizens only)

DailyStaffWorks Worldwide; Valladolid; Presencial; EUR 19.000; Jornada completa

Descripción de la vacante

A leading company in IT support solutions is seeking a Technical Support Advisor to enhance their team. The role entails providing expert assistance for cloud-based platforms, requiring strong problem-solving skills and proficiency in English (C1/C2) plus a second EU language. With responsibilities including troubleshooting and collaboration with technical teams, this position is a great opportunity for detail-oriented individuals with prior IT support experience.

Formación

• C1/C2 proficiency in English is required.
• A second EU language (spoken and written) is needed.
• Previous IT support experience in Cloud Solutions or similar.

Responsabilidades

• Provide expert-level technical support in English to users of cloud-based platforms.
• Troubleshoot, diagnose, and resolve a range of cloud infrastructure or SaaS-related issues.
• Document issues, solutions, and best practices in ticketing systems.

Conocimientos

Problem-solving

Communication

Descripción del empleo

We’re looking for a Technical Support Advisor to join our IT support team, focused on delivering high-quality assistance in Cloud Solutions to English-speaking clients. This is not a customer service role – candidates must have previous IT support experience in cloud or similar technical environments.

While the role primarily supports the English market (C1 / C2 proficiency required) , a second EU language is required to occasionally assist with other projects.

What You’ll Do

• Provide expert-level technical support in English to users of cloud-based platforms
• Troubleshoot, diagnose, and resolve a range of cloud infrastructure or SaaS-related issues
• Collaborate with internal technical teams to escalate complex incidents
• Document issues, solutions, and best practices in ticketing systems and knowledge bases
• Occasionally support in another EU language if needed for specific project coverage

Requirements

• A second EU language (spoken and written)
• Previous experience in IT support in Cloud Solutions or similar (non-technical customer service experience is not valid )
• Strong problem-solving and communication skills
• Ability to work well in a fast-paced, technical environment

Salary : 18,978.62€ gross / year

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