Technical Support Advisor – Cloud & Software Solutions

Workster; Santander; A distancia; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A world-leading software development company is seeking a motivated Technical Support Advisor to join their multicultural team in Spain. This fully remote role involves providing support on cloud technologies such as Office and SharePoint, offering significant opportunities for growth and the chance to work in a supportive environment.

Servicios

Good work-life balance

Extensive training

Opportunities for growth

Inclusive work environment

Formación

• Fluent in English (Native level); other languages are a strong advantage.
• Experience in technical support or IT Technician role is beneficial.
• Ability to work under pressure and manage multiple tasks effectively.

Responsabilidades

• Provide technical assistance on cloud-based products.
• Troubleshoot customer issues via phone, email, or chat.
• Document and manage support cases effectively.

Conocimientos

Problem-solving

Critical thinking

Communication

Educación

Training or experience in IT technologies

Herramientas

Microsoft Office

Cloud technologies

Descripción del empleo

Workster is partnering with a world-leading software development company to find a motivated and skilled Technical Support Advisor for their team. Join a dynamic, multicultural environment and start or further your career in the technology and software industry.

Your Role :

• Provide technical assistance and support to clients on software and cloud-based products, including Office, Outlook, OneDrive, Exchange, SharePoint, and Microsoft Windows.
• Troubleshoot and resolve customer issues related to cloud technologies, offering solutions via phone, email, or chat.
• Handle diverse customer situations with empathy, professionalism, and excellent communication.
• Assist customers in troubleshooting and resolving technical issues, utilizing critical and logical thinking to find effective solutions.
• Document and manage support cases, ensuring all issues are tracked and resolved in a timely manner.
• Work in collaboration with other team members to ensure high customer satisfaction and issue resolution.
• Stay up to date with the latest technologies and updates for supported products and services.

Your Qualifications :

• Fluent in English (Native level); proficiency in additional languages (Italian, Polish, Spanish, Hungarian, or Czech) is a strong advantage.
• Training or experience in IT technologies / products, with a focus on cloud technologies and Microsoft products (Office, Outlook, Onedrive, Exchange, SharePoint, Lync Server).
• Strong problem-solving skills, critical thinking, and the ability to manage and resolve customer issues effectively.
• Good interpersonal and communication skills, with a customer-centric approach.
• Experience as an IT Technician or in a similar technical support role is beneficial but not required.
• Ability to work under pressure and manage multiple tasks effectively.

The Offer :

• Full-time position (39 hours per week), Monday to Friday.
• Fully remote position within Spain, except for the islands. If you reside in Galicia, the role is hybrid.
• A multicultural and inclusive work environment.
• Good work-life balance and supportive company culture.
• Extensive training on products, cloud technologies, and highly sought-after skills in the market.
• Significant opportunities for personal and professional growth, with promotion potential both nationally and internationally.