Technical Support Advisor – Cloud & Software Solutions

buscojobs España; Palencia; A distancia; EUR 24.000 - 35.000; Jornada completa

Descripción de la vacante

A leading software development company is seeking a motivated Technical Support Advisor to enhance their team. This full-time remote position offers an opportunity to provide technical assistance on various software and cloud products, fostering professional growth in a multicultural environment. Ideal candidates will possess strong problem-solving skills and fluency in English, with an additional language proficiency being a significant plus. Training and support are ample in this inclusive and dynamic workplace, ensuring a good work-life balance and career advancement possibilities.

Servicios

Good work-life balance

Supportive company culture

Extensive training

Opportunities for growth

Formación

• Fluent in English; knowledge of Italian, Polish, Spanish, Hungarian, or Czech is an advantage.
• Experience in cloud technologies and Microsoft products is beneficial.
• Ability to manage multiple tasks and work under pressure.

Responsabilidades

• Provide technical assistance on software and cloud-based products.
• Troubleshoot and resolve customer issues via phone, email, or chat.
• Document and manage support cases for timely resolution.

Conocimientos

Problem-solving

Critical thinking

Interpersonal skills

Communication

Customer-centric approach

Educación

Training or experience in IT technologies

Proficiency in additional languages

Descripción del empleo

Workster is partnering with a world-leading software development company to find a motivated and skilled Technical Support Advisor for their team. Join a dynamic, multicultural environment and start or further your career in the technology and software industry.

Your Role :

Provide technical assistance and support to clients on software and cloud-based products, including Office, Outlook, OneDrive, Exchange, SharePoint, and Microsoft Windows.

Troubleshoot and resolve customer issues related to cloud technologies, offering solutions via phone, email, or chat.

Handle diverse customer situations with empathy, professionalism, and excellent communication.

Assist customers in troubleshooting and resolving technical issues, utilizing critical and logical thinking to find effective solutions.

Document and manage support cases, ensuring all issues are tracked and resolved in a timely manner.

Work in collaboration with other team members to ensure high customer satisfaction and issue resolution.

Stay up to date with the latest technologies and updates for supported products and services.

Your Qualifications :

Fluent in English (Native level); proficiency in additional languages (Italian, Polish, Spanish, Hungarian, or Czech) is a strong advantage.

Training or experience in IT technologies / products, with a focus on cloud technologies and Microsoft products (Office, Outlook, Onedrive, Exchange, SharePoint, Lync Server).

Strong problem-solving skills, critical thinking, and the ability to manage and resolve customer issues effectively.

Good interpersonal and communication skills, with a customer-centric approach.

Experience as an IT Technician or in a similar technical support role is beneficial but not required.

Ability to work under pressure and manage multiple tasks effectively.

The Offer :

Full-time position (39 hours per week), Monday to Friday.

Fully remote position within Spain, except for the islands. If you reside in Galicia, the role is hybrid.

A multicultural and inclusive work environment.

Good work-life balance and supportive company culture.

Extensive training on products, cloud technologies, and highly sought-after skills in the market.

Significant opportunities for personal and professional growth, with promotion potential both nationally and internationally.

Technical Support Advisor • Palencia, SPAIN