Technical Solutions Specialist

3Shape A / S; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Technical Solutions Specialist to provide hands-on technical support for cutting-edge dental technology. This role involves extensive travel to customer sites, ensuring the successful installation and operation of intraoral scanners in various dental settings. The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and a service-minded approach. Join a global leader in dental technology and contribute to improving patient care with state-of-the-art solutions. If you're passionate about digital dentistry and thrive in a dynamic environment, this opportunity is perfect for you!

Formación

• Proven experience in field-based technical support for medical devices or IT.
• Strong technical knowledge in hardware, software, and network troubleshooting.

Responsabilidades

• Deliver hands-on technical support for intraoral scanners.
• Ensure successful setup and operation in dental clinics and DSOs.

Conocimientos

Field-based technical support

Hardware setup

Software configuration

Network troubleshooting

Customer support

Interpersonal skills

Problem-solving skills

Self-motivation

Service-minded

Task structuring

Educación

Certified Dental Technician

Hygienist

Dentist

Descripción del empleo

Are you passionate about digital dentistry and eager to share your knowledge while providing excellent customer service? Do you enjoy working in a dynamic, agile, and fast-paced work environment? Then this might be the opportunity for you! Come join our team of champion digital dental experts!

Position: Technical Solutions Specialist

Location: Madrid (primarily working in the field)

This role involves delivering hands-on technical support for the installation of intraoral scanners and associated workflows. Responsibilities include frequent travel to customer sites, ensuring successful setup and operation of the 3shape technology in both smaller dental clinics (unboxing, updating, connecting scanner) and larger DSOs with advanced workflows or set-up. Additionally, this role supports advanced sales activities (e.g., multi-site set-up demos) and is key in ensuring smooth operations and customer satisfaction.

Competences

• Proven experience in field-based technical support, preferably in medical devices or IT installations.
• Strong technical knowledge of hardware setup, software configuration, and network troubleshooting.
• Ability to communicate with technical as well as non-technical professionals.
• Customer support experience is an advantage.
• You are a certified Dental Technician, hygienist, or dentist. Having previously worked with 3Shape hardware and software will be a plus.
• Excellent interpersonal and problem-solving skills.
• Self-motivated: Ability to manage complex installations and workflows independently.
• Coping well with a dynamic/fast-paced environment.
• Service-minded.
• Ability to structure own tasks and follow up on customer’s requests.
• Willingness to travel extensively within Madrid and surrounding regions.

About 3Shape

3Shape is a global leader in developing innovative 3D scanners and software solutions for dental and hearing professionals. Our cutting-edge technology empowers practitioners to treat more patients, more effectively, making a real difference in people's lives worldwide.

Application

Please do not hesitate to apply for this exciting opportunity; applications will be processed continuously. We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues, we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.