Technical Service Representative Animal Nutrition

Eastman; Getafe; On-site; EUR 42,000 - 62,000; Full time

Job summary

Eastman is seeking a Technical Service Representative for its Animal Nutrition division in the Madrid area. You will support documentation, laboratory activities, quality processes, and technical customer engagement to promote product use and compliance.

The role requires a Master’s in a relevant field, strong knowledge of animal health and nutrition, and fluency in Spanish and English. Portuguese is valued and you will interact with regulatory teams and customers.

Qualifications

• Master's degree in Animal Nutrition, Animal Production, Animal Health, Veterinary Science or a related field.
• Strong knowledge of animal health, animal nutrition and/or chemistry; organic acids knowledge is a plus.
• Strong training and presentation abilities; able to prepare and present technical reports.
• Fluency in Spanish and English; Portuguese skills are valued.

Responsibilities

• Documentation: create product labels, technical data sheets and safety data sheets with Regulatory.
• Laboratory support: prepare lab samples up to 25 kg for customers and perform analytical control.
• Quality control and quality assurance: support HACCP audits and supplier validation; document lab procedures; investigate root causes of complaints.
• Technical support to customers: deliver training sessions/workshops and develop technical content to support sales.
• Represent Eastman at industry conferences and events and build client relationships.

Skills

Training skills

Presentation skills

Technical report writing

Animal health knowledge

Organic acids knowledge

Regulatory awareness

Bilingual communication

Education

Master's degree in Animal Nutrition or related field

Job description

This is the role

The Technical Service Representative supports technically Eastman's Animal Nutrition business. This role is part of the technical pool that supports several tasks: documentation (labels, product specifications), laboratory related work, creation of technical materials, quality control, quality assurance and technical support to customers
Main responsibilities are
Documentation: the representative creates product labels, TDS and SDS working with the Regulatory team. Closely collaborates with PSTA for implementation of new regulations. Requests documents to authorities for export purposes (Free sales certificates, health certificates)
Laboratory support: preparation of lab and up to 25 Kg samples to be sent to customers and its analytical control. Conducts pilot tests and lab tests as part of new product development and process development for adoption of new raw materials
Quality control and Quality assurance: Supports HACCP audits both internal and at customers. Supports validation of suppliers for raw materials and packaging. Development and documentation of lab analysis procedures. Supports root cause analysis of internal and external product complaints
Technical support to customers: training sessions and workshops for customers and distributors, explaining product benefits and appropriate use of our products. Creation of technical material content (presentations, leaflets, brochures) to support sales. Competitive benchmarking
The position prepares animal trial protocols and interprets trial results. It also builds and maintains relationships with customers, and represents Eastman at relevant industry conferences, trade shows and technical forums.

This is what you bring

The successful candidate will have a master's degree in Animal Nutrition, Animal Production, Animal Health, Veterinary Science or a related field.
The candidate will have strong knowledge of animal health, animal nutrition and/or chemistry. Expertise in organic acids is an asset. The role also requires effective training skills, the ability to develop engaging presentations and write technical reports, and the ability to prepare animal trial protocols and interpret trial results.
Fluency in Spanish and English. Portuguese skills are valued.

Why choose Eastman?

Its about growth and your long-term success. At Eastman, your career path can take many routes - each offering growth opportunities, competitive salary and benefits, and a globally growing work environment. Eastman fosters a culture of diversity steeped in teamwork and employee involvement, a place where dedicated individuals turn great ideas into materials that make a difference in everyday life. We support and encourage one another and believe that leveraging diversity in our thoughts and experiences allows us to excel in business.