Technical Service Engineer- Bioscience

JR Spain; Moraleja; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading biotech company in Moraleja is seeking a Technical Service Engineer to optimize instrument performance and ensure customer success. The role involves providing technical support and requires a science/engineering degree, proven diagnosis skills, and proficiency in English with additional language skills. Join us for a chance to impact a world-class organization.

Formación

• Proven ability to diagnose and resolve issues on electronic and mechanical instrumentation in a scientific lab.
• Proficiency in English and good command of French or German.

Responsabilidades

• Provide direct technical/hardware support to customers.
• Focus on remote resolution and avoid dispatches when possible.
• Prioritize customer experience and loyalty.

Conocimientos

Analytical skills

Interpersonal skills

Communication skills

Issue diagnosis

Remote resolution focus

Educación

B.S. or higher in science/engineering

Herramientas

Flow Cytometry application experience

Basic software skills

Descripción del empleo

Technical Service Engineer - Bioscience, Moraleja

Client: Thermo Fisher Scientific

Location: Moraleja

Job Category: Other

EU work permit required: Yes

Job Reference: 399400384934916915232460

Job Views: 1

Posted: 23.07.2025

Expiry Date: 06.09.2025

Job Description:

Work Schedule: Standard (Mon-Fri)

Environmental Conditions: Office

What will you do?

• Collaborate across functions within the organization to optimize instrument performance and ensure customer success.
• Work closely with Applications Support and Field Service Engineers to prioritize activities and ensure successful outcomes.
• Represent the company professionally in all dealings with customers, both external and internal.
• Manage service requests and handle administrative responsibilities.
• Follow company policies, business processes, procedures, and local rules.
• Maintain customer relationships, document service activities, and communicate effectively with internal teams.
• Contribute to achieving Global Service & Support targets related to revenue, profit, and service volume.

Responsibilities include:

• Providing direct technical/hardware support to customers.
• Focusing on remote resolution and avoiding dispatches when possible.
• Prioritizing customer experience and loyalty.
• Supporting continuous improvement projects as needed.
• Performing other duties as assigned.

Requirements:

• Education: B.S. or higher in science/engineering or related field.
• Experience: Proven ability to diagnose and resolve issues on electronic and mechanical instrumentation in a scientific lab, with remote resolution focus.
• Application experience with Flow Cytometry.
• Excellent analytical, interpersonal, and communication skills, with the ability to explain complex issues clearly.
• Proficiency in English and good command of French or German.
• Basic software skills and computer literacy.

Join Thermo Fisher Scientific, a world-class company committed to performance, quality, and innovation. We offer resources and opportunities for our employees to make a significant impact. Start your journey with us today.