Technical Service Engineer- Bioscience

Thermo Fisher Scientific; Alcobendas; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated technical support professional to assist customers with electronic and mechanical instrumentation in a scientific laboratory setting. This role emphasizes remote problem resolution and aims to enhance customer experience through effective communication and technical expertise. The ideal candidate will have a strong background in life sciences or engineering, with proficiency in Flow Cytometry and excellent analytical skills. Join a company that values innovation and quality, and contribute to meaningful advancements in the scientific community.

Formación

• Bachelor's degree in science or engineering or equivalent experience required.
• Experience in life sciences or biomedical engineering preferred.

Responsabilidades

• Provide direct technical support for customers, focusing on remote resolution.
• Support continuous improvement projects and prioritize customer experience.

Conocimientos

Problem Diagnosis

Analytical Skills

Interpersonal Skills

Communication Skills

Flow Cytometry

Cell Sorting

Computer Literacy

Educación

Bachelor's degree in Science/Engineering

Descripción del empleo

• Direct technical / hardware support assistance for customers.
• Focus on remote resolution and dispatch avoidance.
• Prioritize customer experience and allegiance.
• Support continuous improvement projects as requested.
• Other duties as assigned.

What are the requirements for the role?

Education

• Bachelor's degree (or equivalent experience) or higher in science / engineering or a related field.

Experience

• Professional background in life sciences, cell biology, biomedical engineering, or related subjects.
• Proven ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment, with a focus on remote resolution.
• Application experience with Flow Cytometry.
• Preferred application experience with Cell Sorting.
• Excellent analytical, interpersonal, and communication skills, with the ability to explain complex technical issues in a clear and concise manner.
• Proficiency in both verbal and written communication in English, as well as a good command of French or German.
• Basic software skills and computer literacy.

Thermo Fisher Scientific is a world-class company that values performance, quality, and innovation. With our commitment to R&D and our global reach, we provide our employees with the resources and opportunities to make significant contributions to the world. Join us today and start your story with Thermo Fisher Scientific.