Technical Service Engineer

AlphaESS Iberia; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

AlphaESS Iberia seeks a field-service engineer to act as the technical interface for energy storage products, delivering onsite installation guidance, commissioning, testing, and troubleshooting.

You will support residential and C&I ESS projects, address engineering issues, collect data, train distributors and installers, and coordinate with R&D for product improvements. Fluency in Spanish and English required.

Formación

• Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field.
• Experience in energy storage, PV, inverter, battery systems, or related electrical industries is preferred.

Responsabilidades

• Provide onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems.
• Act as the technical interface for distributors, installers, and service partners.
• Support technical analysis for ESS projects including EMS, inverter, and battery issues.
• Handle customer complaints and technical escalation cases to resolve issues.
• Collaborate with R&D and product teams; feedback onsite issues for product improvements.
• Collect and organize onsite data, service reports, and documentation for records.
• Provide technical training covering installation, commissioning, maintenance, and troubleshooting.

Conocimientos

Communication

Coordination

Customer-focus

Independence

Travel readiness

On-site troubleshooting

Educación

Electrical Engineering / Automation / Renewable Energy (Bachelor+)

Herramientas

Modbus

CAN

TCP/IP

Descripción del empleo

• Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
• Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
• Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
• Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
• Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
• Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
• Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting

Qualifications

• Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related field
• Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferre
• Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootin
• Hands-on experience in onsite installation, commissioning, or technical servic
• Familiarity with communication protocols such as Modbus, CAN, and TCP/IP is preferre
• Strong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal team
• Customer-oriented, proactive, and capable of working independently and driving problem resolution
• Fluent in both Spanish and English as working language
• Willingness to travel within Europe when require