Technical Project Manager (They/She/He) (P810722)

TN Spain; Barcelona; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Technical Project Manager to enhance platform features and improve user experience in Barcelona. This role involves collaborating with cross-functional teams to implement solutions that drive operational excellence. You will be responsible for managing project goals, timelines, and budgets while fostering a culture of continuous improvement. If you thrive in fast-paced environments and have a strategic mindset, this position offers a unique opportunity to make a significant impact on the future of urban services.

Servicios

Enticing equity plan

Private health insurance

Monthly meal benefits

Discounts on transportation

Gym memberships

Work from home two days a week

Enhanced parental leave

Online therapy and wellbeing benefits

Formación

• Experience in fast-paced environments and solving ambiguous problems.
• Strong stakeholder management and project management skills.

Responsabilidades

• Own and improve platform performance metrics and integration.
• Guide the platform roadmap and define success metrics.

Conocimientos

Stakeholder management

Project management

Data-driven decision making

Customer support platforms understanding

Excellent English communication

Descripción del empleo

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Technical Project Manager (They/She/He) (P810722), Barcelona

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Client:

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, couriers, and offering on-demand services from over 170,000 local restaurants, grocers, supermarkets, and retail stores.

We operate in more than 1500 cities across 25 countries.

And this is where your ride starts…

YOUR MISSION

Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes.

Based in our Barcelona HQ, reporting to the Head of Platforms as the Platforms Technical Project Manager, you will work closely with our Live Operations, Product Tech teams, and other stakeholders (Operations, Finance, Commercial, Growth, Innovation) to define and deploy platform features that improve user experience and operational efficiency.

We aim to build platforms and tools that integrate seamlessly with existing processes and workflows. This role will lead efforts to achieve operational excellence through continuous improvement of Live Operations solutions.

THE JOURNEY

• Own and improve platform performance metrics by enhancing integration of processes, information, and tools.
• Guide the platform roadmap, define success metrics and KPIs.
• Create impact assessments and business cases aligned with company goals.
• Collaborate with cross-functional teams to define solutions meeting business needs.
• Proactively understand operational challenges and develop standardization solutions.
• Coordinate with stakeholders across countries, vendors, and operations managers.
• Work with live operations teams to implement and adopt new platform features.
• Track impact of changes on performance, efficiency, and costs.
• Ensure strong communication and serve as primary contact for stakeholders.
• Set project goals, develop plans, and maintain timelines and budgets.

WHAT YOU WILL BRING

• Experience in fast-paced environments, solving ambiguous problems.
• Stakeholder management skills, motivating teams, influencing others, and making decisions.
• Strategic mindset with experience in business cases and impact analysis.
• Project management skills and effective time utilization.
• Innovative approach to validating ideas and driving impact.
• Curiosity about product and business development.
• People skills, collaborative and empathetic approach.
• Understanding of customer support platforms (CRM, telephony, LMS, KB, WFM, QA).
• Experience in customer service environments is a plus.
• Data-driven with qualitative and quantitative research skills.
• Excellent English communication skills, both written and verbal.

Even if you don’t meet all the requirements, don’t let that stop you—skills can be learned, and diversity is valued.

• Enticing equity plan (if applicable)
• Private health insurance
• Monthly meal benefits for testing new features
• Discounts on transportation, food, kindergarten expenses, and office nursery
• Gym memberships
• Work from home two days a week, and up to three weeks remote per year
• Enhanced parental leave (if applicable)
• Online therapy and wellbeing benefits

We foster a culture built on talent to amplify our impact on millions of people and advance together.

We value diversity and are committed to providing equal opportunities for talent from all backgrounds.

Feel free to include your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs).

Learn more about our culture by visiting our website and checking out our social media!