Technical Project Manager

Oracle Corporation; Madrid; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Senior Technical Project Manager to join their dynamic support organization. This role focuses on delivering exceptional post-sales services to customers, advocating for their needs while resolving complex issues. With a strong emphasis on collaboration and communication, you'll work closely with Fortune 100 clients, ensuring high levels of customer satisfaction. The company offers a competitive benefits package and promotes a diverse workforce, making it an exciting opportunity for those looking to make a significant impact in the tech industry.

Servicios

Flexible medical options

Life insurance

Retirement options

Volunteer programs

Formación

• 10+ years in a senior technical project manager role in IT support.
• Strong background in network devices and cloud services.

Responsabilidades

• Resolve complex customer issues with limited guidance.
• Provide expert technical advice to customers and internal teams.

Conocimientos

Technical Project Management

Network Concepts

Linux Environments

Cloud Services

Communication Skills

Interpersonal Skills

Educación

Degree in a relevant discipline

Herramientas

Project Management Methodologies

Monitoring Tools

Descripción del empleo

As a member of the Support organization, your focus is to deliver post-sales services and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers during service implementation and setup, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Required Skills

• Degree in a relevant discipline or equivalent experience
• At least 10 years' experience in a senior technical project manager role and strong background within an IT support organization
• Experience with Project Management methodologies and tools
• Experience working with Network concepts and network devices such as Firewalls and Routers
• Experience implementing Linux environments, Virtualization, Public and Private Clouds, and Monitoring tools on-site or in the cloud
• Expertise in one or more Oracle products is desirable
• Expertise in Cloud based services is desirable
• Excellent written, verbal and presentation communication skills in English
• Proven ability to work with English speaking customers
• Proven ability to work with Fortune 100 customers in pressured or escalation situations
• Excellent interpersonal skills and a collaborative working style
• Maintain and develop own technical skills
• Maintain high levels of customer satisfaction
• Internal Subject Matter Expert
• Persuasive with details and facts

Responsibilities

Expected to be an expert member of the troubleshooting/avoidance team and have highly developed skills in solving extremely complex (often previously unknown) and critical customer issues. While performing your assigned tasks with a high level of autonomy and reporting to management on customer status and technical issues on a regular basis, you are expected to work with very limited guidance from management. Additionally, Oracle customers and employees will look to you for expert technical advice.

Nice to Have

• Certified in PMP, Prince2, Agile, Scrum or similar

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling [phone], option one.

Disclaimer: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. This includes being a United States Affirmative Action Employer.