Technical Product Support Specialist - New Graduate

Schindler Group; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a newly graduated Computer Science professional to join their dynamic FSS Solutions team in Madrid. This role is pivotal in addressing technical support challenges and enhancing global maintenance through innovative technology implementations. The ideal candidate will have a passion for problem-solving and a solid foundation in object-oriented programming languages, with opportunities to work on exciting projects involving cloud platforms and advanced reporting tools. Join a collaborative environment where your contributions will directly impact the efficiency of finance and back-office operations while enjoying a range of attractive benefits.

Servicios

Flexible compensation plan

Childcare vouchers

Health insurance for family members

Restaurant vouchers

Flexible hours

Continuous working day in summer

Online training fully subsidized

100% subsidized medical insurance

Life insurance

Physiotherapy service

Formación

• Graduate or 1-2 years of experience in technical support.
• Proficiency in at least one object-oriented programming language.

Responsabilidades

• Provide technical support for OCR software and collaborate on development tasks.
• Support and develop functionalities on various platforms including MS Azure.

Conocimientos

Problem Solving

Object-Oriented Programming

Collaboration

Communication

Educación

Bachelor’s degree in Computer Science

Herramientas

Kofax

SAP CPI

MS Azure

MS Power BI

ABAP

JSON

SQL

Java

XML

Descripción del empleo

Computer Science newly graduated to provide support to the “FSS Solutions team” as growing scope of global maintenance and new technology implementation (Azure, E-invoicing, Planon, Kofax enhancements, Reporting, future EMS, training) is causing service bottlenecks and potential business interruptions with current resource allocation.

The position is meant to deal with the worldwide technical support activities for the Finance & back-office operations delivered by the Schindler Shared Service Center located in Madrid for PtP.

Key Responsibilities:

The candidate should understand the technical business systems and procedures and will be involved in the implementation and support of applications to help the organization operate more efficiently and effectively.

The candidate should identify and solve problems, perform systems administration functions, and become familiar with a variety of different environments, cloud platforms, and other technologies.

The candidate should be able to understand and enhance code in object-oriented programming languages such as Java and be prepared to work with other languages like ABAP, JSON, or SQL.

Main Responsibilities will include the following tasks:

• Help with the technical support of the OCR software components by Kofax.
• Collaborate on the development of interfaces on SAP CPI, using Java and XML as programming languages.
• Collaborate on the technical support and development of Logic Applications on MS Azure (Document Intelligence), using JSON as programming language.
• Collaborate on the technical support and development of new reports on MS Power BI.
• Gain knowledge for the support and development of functionalities on Process Director by Kofax, using ABAP as programming language.
• Be able to install new programs and updates to existing programs mentioned above.

We Elevate... Your Best Self

We are looking for a people-minded technologist, who is passionate about building experience within the software solution arena, a solid problem-solver, with proven ability to operate and deliver in a fast-paced, dynamic environment, all the while meeting our high-quality standards. Candidates need a well-rounded background to balance the line between IT and the business. For this position, Schindler seeks people with:

• Graduate or between 1-2 years of experience.
• Good level of at least one object-oriented language is required.

Knowledge, Skills and Languages:

• Strong problem solver and ability to translate business needs into solutions.
• Proven success in contributing to a team-oriented environment. Empathic and team-oriented.
• Highly organized; able to structure and manage large quantities of complex information.
• Proficiency in English and proactive communication effectively with all levels of staff and management.
• Ability to challenge value and ideas, prioritize on critical paths for success. Proactive risk finder and coordination across teams.

Education:

• Bachelor’s degree in computer science or engineering.

Additional Benefits:

• Flexible compensation plan.
• Childcare vouchers, car rental, health insurance with benefits for your family members, restaurant vouchers.
• Flexible hours: enter between 7:30 am and 9:30 am and leave between 05:00 pm and 07:00 pm.
• Vacations: Enjoy a continuous working day in the summer, with almost 1 month of annual vacation.
• Online training in technology and languages, fully subsidized by the company.
• Medical insurance 100% subsidized.
• Life insurance.
• Physiotherapy service.
• Financial help for children with disabilities.
• Personal loan availability after 2 years of service.