Technical Product Support Engineer

Alén Space; Nigrán; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Alén Space is seeking a Technical Product Support Engineer to join their team. The role involves providing technical support to customers, improving product documentation, and collaborating with internal teams. Ideal candidates should have a technical background, strong communication skills, and a passion for technology. The position offers flexibility, competitive compensation, and a commitment to inclusion and diversity.

Servicios

Health, dental, and accident insurance

Wellbeing program with free fruit, coffee, and lunch

Personalized career development and training

Formación

• Technical background, preferably in Telecommunications Engineering or related fields.
• Knowledge of embedded systems based on microcontrollers and SoCs.
• Strong communication skills for both technical and non-technical clients.

Responsabilidades

• Assist customers and provide first-level technical support.
• Review and improve product manuals for clarity and consistency.
• Support clients during the post-sales phase and analyze issues.

Conocimientos

Communication

Problem Solving

Technical Knowledge

Analytical Skills

Educación

Telecommunications Engineering

Descripción del empleo

Join our team and build the future of space technology

We’re expanding our team at Alén Space and are looking for a Technical Product Support Engineer with passion, talent, and experience. This role involves assisting customers, providing first-level technical support, reviewing and improving product manuals, and collaborating closely with the sales team and product owners.

What you will be doing

1. Learn to use our products in real-world environments through ongoing contact with product and technical teams.
2. Review and improve user documentation and manuals for clarity, consistency, and comprehensiveness.
3. Validate instructions in manuals by executing them in real scenarios to identify errors or improvements.
4. Support clients during the post-sales phase by analyzing issues and providing effective responses.
5. Coordinate internal actions to resolve incidents promptly.
6. Provide training to clients on product usage, including standard and customized solutions.
7. Contribute to product improvement by relaying user feedback to the product team.

What we need in our team

1. Technical background, preferably in Telecommunications Engineering or related fields.
2. Knowledge of embedded systems based on microcontrollers and SoCs.
3. Passion for technology and quick learning ability.
4. Strong communication skills for both technical and non-technical clients.
5. Proactive, analytical, and problem-solving mindset.
6. Valuable but not mandatory: knowledge of electronics and RF.

Candidate qualifications and skills

1. Ability to work remotely part of the time, as agreed with the Area Manager.
2. Flexible start/finish times, reduced hours on Fridays and in summer.
3. Competitive compensation with ongoing reviews and flexibility.
4. Wellbeing program including health, dental, accident insurance, and perks like free fruit, coffee, and lunch.
5. Personalized career development, training, and language learning support.
6. Commitment to inclusion and diversity, promoting equal opportunities.

If you resonate with our culture and this role, we look forward to getting to know you!

Ready to take on the challenge? #AlénSpace