Technical Product Owner (Genesys Cloud) – Assisted Channels (ODS)

TN Spain; Madrid; Presencial; EUR 45.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Product Owner to lead innovative projects within the banking sector. This role offers the chance to manage the implementation of cutting-edge chat, chatbot, and virtual assistant solutions using Genesys Cloud, Azure, and AWS technologies. Join a dynamic, agile environment supported by a leading financial group, where you will collaborate with cross-functional teams to ensure timely delivery and security practices. With competitive pay and opportunities for growth, this position is perfect for those looking to advance their career while contributing to international projects.

Servicios

Competitive pay and benefits

Opportunities for growth

Participation in international projects

Excellent work environment with social events

Formación

• Proven experience managing technology projects, especially in chat solutions.
• Knowledge of Contact Center architecture and systems.

Responsabilidades

• Collaborating on the implementation of chat and virtual assistant solutions.
• Coordinating with development and operations teams for timely delivery.

Conocimientos

Project Management

Communication Skills

Technical Knowledge

Chat Solutions Management

APIs Knowledge

Security Principles

English Proficiency

Herramientas

Genesys Cloud

Azure

AWS

Descripción del empleo

Technical Product Owner (Genesys Cloud) – Assisted Channels (ODS), Madrid

Location: Madrid, Spain

Job Category: Other

EU work permit required: Yes

Job Description:

Open Digital Services, the software development arm of Santander Group, is seeking a Technical Product Owner with strong technical skills to manage projects from a technical perspective within the banking sector. The role involves managing the implementation of chat, chatbot, and virtual assistant solutions based on Genesys Cloud, Azure, and AWS technologies.

Responsibilities include:

• Collaborating on the implementation of chat and virtual assistant solutions.
• Coordinating with development and operations teams for timely delivery.
• Ensuring security practices are properly applied.
• Working closely with other technical departments.

Requirements:

• Proven experience managing technology projects, especially in chat solutions.
• Knowledge of Contact Center architecture and systems.
• Experience with Genesys Cloud.
• Knowledge of APIs and security principles.
• Excellent communication skills and ability to manage multiple tasks.
• High level of English proficiency.

What we offer:

• Joining a dynamic, agile, and internationally expanding company.
• Work in a start-up environment supported by Santander Group.
• Competitive pay and benefits.
• Opportunities for growth within the company and Group.
• Participation in international projects.
• Excellent work environment with social events and clubs.

If you're interested in growing with us, join our team!