Technical Operations & Noc Support (Distribution)

Deluxe; Sevilla; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading service provider in media and entertainment is seeking a Technical Operations & NOC Support professional based in Barcelona, Spain. The role involves providing technical support to cinemas, performing server installations, and attending live events. Ideal candidates will possess strong communication and time-management skills, knowledge of network protocols, and an eagerness to learn new tools. This position offers a dynamic work environment with on-call responsibilities.

Formación

• Strong communication skills and excellent time-management.
• Ability to prioritize workload with a sense of urgency.
• Experience in audiovisual content and film distribution is desirable.

Responsabilidades

• Answering technical support calls and emails from cinemas.
• Commissioning, installation, setup, and maintenance of servers and media players.
• Performing integrity tests of Digital Cinema content files.
• Monitoring the CDN to ensure readiness and efficiency.
• On-call availability for shifts during nights and weekends.

Conocimientos

Communication skills

Time-management

Knowledge of network protocols

Teamwork skills

Attention to detail

Ability to multitask

Ability to prioritize workload

Descripción del empleo

Technical Operations & NOC Support (Distribution)

Join to apply for the Technical Operations & NOC Support (Distribution) role at Deluxe

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T, and many others. We provide Global Content Distribution, Localization, Accessibility, and Mastering, leading end-to-end innovation with unparalleled scale and agility across Streaming, Theatrical, Broadcast, and Mobile landscapes. Headquartered in Los Angeles with offices worldwide, the company employs over 3,500 talented industry professionals. For more information, please visit our website.

Position Details

Location: Barcelona, Spain

Role and Responsibilities

• Answering technical support calls and emails from cinemas
• Commissioning, installation, setup, and maintenance of servers and media players
• Performing integrity tests of Digital Cinema content files
• Performing diagnostic checks on servers and media players
• Monitoring the CDN to ensure readiness and efficiency
• Upgrading the CDN to increase content delivery capacity
• Content Management and data I/O activities
• On-call availability for shifts during nights, weekends (approximately once per month), and during Live Events

Live Events Technical Support

• Coordination with third-party tech partners and second-level support
• Setting up and monitoring media players
• Providing help desk support during events
• Maintaining communication with managers, staff, and vendors to ensure proper operations
• Implementing and maintaining quality protocols
• Enhancing existing processes to improve internal capacity

Key Requirements

The ideal candidate will have strong communication skills, excellent time-management, and:

• Knowledge of network protocols
• Teamwork skills, attention to detail, ability to multitask, and work under tight deadlines
• Ability to prioritize workload with a sense of urgency
• Strong aptitude for learning new applications, tools, and workflows
• Experience in audiovisual content and film distribution is desirable but not required

Diversity Statement

Deluxe is committed to inclusivity and providing equal employment opportunities regardless of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or expression.