Technical Operations & NOC Support (Distribution)

Deluxe Entertainment Services; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join a leading multidisciplinary service provider in the film and media industry as a Technical Operations & NOC Support specialist in Barcelona. You will manage technical support for cinemas, oversee server operations, and enhance content delivery systems. Ideal candidates will possess strong knowledge of Linux and network protocols, ensuring seamless operations while embracing an inclusive work environment.

Formación

• Strong knowledge of Linux is essential.
• Experience with network protocols is required.
• Background in audiovisual content and film distribution is a plus.

Responsabilidades

• Answer technical support calls and emails from cinemas.
• Commission, install, maintain servers and media players.
• Monitor and upgrade CDN for content delivery efficiency.

Conocimientos

Communication

Time Management

Teamwork

Attention to Detail

Multitasking

Adaptability

Descripción del empleo

JobTechnical Operations & NOC Support (Distribution)

Description

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T, and many others. We provide Global Content Distribution, Localization, Accessibility, and Mastering, leading end-to-end innovation with unparalleled scale and agility across Streaming, Theatrical, Broadcast, and Mobile landscapes. Headquartered in Los Angeles with offices worldwide, the company employs over 3,500 industry professionals. For more information, visit www.bydeluxe.com.

Full-Time, Permanent Position

Location: Barcelona, Spain

Role and Responsibilities

1. Answer technical support calls and emails from cinemas
2. Commission, install, set up, and maintain servers and media players
3. Perform integrity tests of Digital Cinema content files
4. Conduct diagnostic checks on servers and media players
5. Monitor the CDN to ensure readiness and efficiency
6. Upgrade the CDN to enhance content delivery capacity
7. Manage content and handle data I/O activities
8. Be available on call for night shifts, weekends (approximately once a month), and during Live Events
9. Provide technical support during Live Events: coordinate with third-party tech partners, support second-level troubleshooting, set up and monitor media players, and assist at help desks during events
10. Maintain communication with managers, staff, and vendors to ensure smooth operations
11. Implement and uphold quality protocols
12. Assist in increasing the efficiency of existing processes and procedures to improve internal capacity

Key Requirements

The ideal candidate will have strong communication skills, excellent time management, and:

• Knowledge of Linux
• Understanding of network protocols
• Teamwork skills, attention to detail, ability to multitask, and work under tight deadlines
• Ability to prioritize workload with a sense of urgency, work well under pressure, and meet critical deadlines
• Strong aptitude for learning new applications, tools, and workflows
• Experience in audiovisual content and film distribution is desirable but not required

Diversity Statement

Deluxe is committed to inclusivity and fostering an environment where every employee feels comfortable bringing their full selves to work. We provide equal employment opportunities to all applicants and employees without discrimination based on race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or expression.