Technical Operations Analyst I

Expedia, Inc.; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Expedia Group seeks an IT Support Technician in Madrid to provide desktop support and resolve technical issues across business offices. Candidates should have significant experience in corporate IT support, technical competencies, and a proactive attitude. This role involves working in a dynamic environment with various responsibilities, ensuring a high-quality support experience for all employees.

Servicios

Full benefits package

Exciting travel perks

Generous time-off

Parental leave

Flexible work model

Career development resources

Formación

• Preferred 3 years in Corporate IT support within a multi-site environment.
• Proficient in configuring servers, workstations/laptops, and associated software.
• Excellent communication skills, adaptable to change with a growth mindset.

Responsabilidades

• Provide IT Desktop support including hardware and software issues.
• Lead problem resolution with minimal supervision.
• Train employees on hardware and software applications.

Conocimientos

Technical Competence

Problem Solving

Effective communication

Organizational Effectiveness

Educación

Bachelor’s Degree in Computer Science or IT Technology

Microsoft Technical Certifications

Cisco CCNA certification

A+ Certification

ITIL Foundation Certificate

Herramientas

Service Now ITSM Tools

Active Directory

Windows PC & Server Operating systems

Zoom

Adobe Premiere

Descripción del empleo

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Expedia IT (eIT) is looking for a dynamic individual capable of thriving in a fast paced and high stress environment as an IT Support Technician.

You are a highly credible IT professional capable of providing desktop support for Expedia Group business offices across several locations from Madrid office?

In this role, you will:

• You will provide IT Desktop support to the relevant End-user community, this includes all desktop computing hardware and software and peripherals.
• You will make timely and accurate diagnosis of system related problems and settling between hardware, software and network related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide resolution.
• You will be required to lead problem resolution activities to get technology incidents and problems resolved with minimum supervision
• You will take ownership on assigned incidents and problems, contact and liaise with required resources both inside and outside the company necessary to resolve the incidents with minimum supervision.
• You will respond to request for service with experience and compliance in established time limits.
• You will develops/maintains support document for use by all levels of support personnel as well as end-user documentation.
• You will be training employees and orients them on how to use computer hardware and software applications.
• You will be go-to IT and AV support to executive-level staff, ensuring a white-glove experience for these users
• Record and basic-edit videos for the high-profile executives in the office, ensuring all recordings meet internal standards and quality the Event Production team will set.
• Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing equipment.
• Some shift work may be required, and weekend work is needed for projects, incumbent is required to travel to satellite locations as needed
• Performs other duties as assigned.

Experience and qualifications:

• Preferred having 3 years of experience in 1st/2nd Corporate IT support, gained in a multi-site IT operations environment
• You demonstrable experience of configuring and administrating servers, workstations/laptops and associated software with excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, expertly and correctly.
• Have experience working on small in regions projects which takes less than 8 weeks to complete and delivery against timelines.
• Possess some understanding of different eIT Support Team roles and functions into the company and know some support team members.
• Established good relationship with other support team members and business partners.
• Excellent written and verbal communications capable of delivering to business contacts.
• You should be self-managed and a self-starter with a positive attitude.
• Have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.
• Able to perform root cause analysis. Capable of recommending effective courses of action, communicate resolution, policy and procedures to the various IT partners, management, and end user population.
• Able to provide support at the based location and provide occasional additional support coverage when call upon during resources shortage.
• Ability to communicate effectively with both technical and non-technical teams, adaptable to change and with a growth mindset.

Preferred but not required:

• Experience with Service Now ITSM Tools
• Bachelor’s Degree in Computer Science, IT Technology or another appropriately related field.
• Relevant Microsoft Technical Certifications and/or Cisco CCNA certification
• A+ Certification
• ITIL Foundation Certificate
• Experience working with Active Directory, domain services and back office/infrastructure application installation and support
• Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
• Experience with Windows PC & Server Operating systems and associated applications
• Experience with Lenovo parts ordering and hardware repairs
• Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
• Familiar with tools like Zoom, Blackmagic systems, Sony cameras, Adobe Premiere, or similar

Skills You'll Use Every Day:

• Technical Competence: Uses technical skills and experience, to meet and exceed job requirements, is in command of critical issues
• Problem Solving: Takes the initiative to identify current and potential problems and resolves them effectively.
• Organizational Effectiveness: Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization
• Effective communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, listens carefully and considers what others have to say, including different viewpoints.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.