Technical Lead - Integrations

EdgeTier; Sevilla; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Technical Lead to guide a team in building Python integrations for customer support platforms. The role involves hands-on development, client interactions, and overseeing project timelines. Ideal candidates will have extensive experience in tech leadership and software development, particularly in Python. Join a dynamic team committed to revolutionizing customer service globally.

Servicios

Share options and bonus structure

£2,000 annual professional growth budget

23 days annual leave

Health insurance

Pension plan

Formación

• 3+ years in Tech Lead roles.
• 8+ years in software development.
• 5+ years professional Python experience.

Responsabilidades

• Lead a team of developers building Python integrations.
• Collaborate with teams to build new integrations.
• Meet with clients to discuss requirements.

Conocimientos

Technical Leadership

Python programming

Software Development

Database Knowledge

Integration Development

Descripción del empleo

Join to apply for the Technical Lead - Integrations role at EdgeTier.

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

Role Overview

We are looking for a hands-on Technical Lead to lead a team of developers building and maintaining Python integrations into customer support platforms. This role involves technical work, design, and implementation of new features within our platform.

Responsibilities

• Collaborate with Implementations and Sales Engineering teams to build new integrations for onboarding and existing clients.
• Meet with clients to discuss requirements, feature requests, and resolve configuration/support issues.
• Maintain communication with stakeholders on delivery timelines.
• Improve system architecture for scalability.
• Facilitate sprints, run meetings, and manage team workload and priorities.
• Review pull requests and assist the team in resolving issues.
• Write code as needed and ensure support functions are well-staffed.

Job Content Breakdown

• Writing code — 30%
• Reviewing pull requests — 20%
• Internal meetings — 15%
• Planning and architecture — 15%
• Admin/project management — 10%
• Meeting, mentoring, hiring — 5%

About You

• 3+ years in Tech Lead roles.
• 8+ years in software development.
• 5+ years professional Python experience.
• Nice-to-have: database knowledge (Postgres preferred), experience building integrations.

Interview Process

1. Call with Talent Acquisition (15-20 mins).
2. Video call with Hiring Manager & People Team (30-45 mins).
3. Take-home assessment.
4. Final live coding interview (80-120 mins).

Company Values & Benefits

We value accountability, delivering value, continuous growth, and a fun, respectful environment. Benefits include:

• Share options and bonus structure.
• £2,000 annual professional growth budget.
• 23 days annual leave, company shutdown days, sabbatical after 4 years.
• Health insurance, bike-to-work scheme, pension plan.

Join us for company events, and be part of an innovative, award-winning Irish company revolutionising customer service globally. We are an equal opportunity employer and committed to a discrimination-free workplace.

Please note: We have an internal sourcing model; unsolicited CVs from agencies will not be accepted.