Technical Laboratory Support Specialist YX777

beBeeApplicationSupport; Barcelona; Híbrido; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading technical support company in Barcelona seeks an experienced Application Support Specialist to provide technical support for IVD instruments and reagents. The role requires excellent communication skills and the ability to work independently while offering accurate, relevant support to resolve issues. The position is dynamic and offers growth opportunities within the field.

Servicios

Opportunity for professional growth

Dynamic work environment

Collaborative team

Formación

• Self-motivated and able to work independently.
• Strong analytical and decision-making skills.
• Proactive and customer-focused approach.

Responsabilidades

• Provide scientific and technical support on IVD instruments and reagents.
• Offer accurate and relevant information to resolve technical issues.
• Escalate situations impacting customer satisfaction.

Conocimientos

Excellent communication skills

Problem-solving mindset

Analytical skills

Organizational abilities

Detail-oriented

Descripción del empleo

Job Title: Application Support Specialist

The primary responsibility of this role is to provide technical support for various laboratory instruments and reagents.
This includes handling break/fix issues, configuration problems, and guiding customers through troubleshooting steps.
This position requires excellent verbal and written communication skills, as it interacts with a variety of stakeholders including clinical professionals, commercial representatives, and managerial staff.
The HelpLine Application Support Specialist must be able to work independently and escalate situations that may impact customer satisfaction.
Key Responsibilities:

Provide scientific and technical support on IVD instruments and reagents.




Offer accurate, complete, and relevant information to resolve technical or application-related issues.
Work autonomously and escalate situations that may impact customer satisfaction.
Refer issues to the Field Service Engineer (FSE) or Field Application Specialist (FAS) when on-site action is needed.
Required Skills and Qualifications:

Self-motivated, responsible, and capable of working independently.
Problem-solving mindset, with strong analytical and decision-making skills.
Excellent communication skills, both written and spoken.
Strong organizational and planning abilities.
Detail-oriented, with a proactive and customer-focused approach.
Benefits:

Opportunity to work in a dynamic and fast-paced environment.
Chance to develop skills and knowledge in laboratory techniques and molecular biology.
Collaborative team environment with opportunities for professional growth.
Travel Requirements:

Occasional travel required, mainly within Spain, for training sessions and customer visits.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/229106691/technical-laboratory-support-specialist-yx777-barcelona/?utm_source=html