Technical Incident Manager

CORUS Consulting; Bilbao; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading IT consulting firm is seeking a Technical Incident Manager to join their operations team on an international project. This remote position demands extensive experience in managing IT incidents, collaborating with diverse teams, and enhancing system reliability. The ideal candidate will possess strong technical knowledge of distributed systems and cloud infrastructures. The company offers competitive remuneration, a supportive team environment, and opportunities for professional growth.

Servicios

Flexible remuneration

Personalized training plan

Dynamic work environment

People-focused team

Opportunities for professional growth

Formación

• At least 5 years of experience in technical roles related to system operations.
• Experience with cloud infrastructure, preferably AWS or Azure.
• Proven experience in handling major incidents.

Responsabilidades

• Manage critical IT incidents to restore services quickly.
• Collaborate with cross-functional teams for efficient incident responses.
• Conduct root cause analysis and contribute to operational process improvement.

Conocimientos

Incident Management

Problem Management

Cloud Infrastructure

Technical Operations

Distributed Systems

Analytical Skills

Collaboration

Proactive Mindset

Educación

Degree in a scientific or technical discipline

Herramientas

ServiceNow

Jira

Confluence

Descripción del empleo

At CORUS we are looking for a Technical Incident Managerto join our IT Operations team on an international project.

Location : 100% remote from Spain

You will :

• Manage the resolution of critical IT incidents to restore services as quickly as possible.
• Collaborate with cross-functional teams (technical and business) to ensure fast, efficient, and well-communicated incident responses.
• Monitor and analyse system and application metrics to proactively detect, resolve, and prevent issues.
• Conduct root cause analysis (RCA) and participate in problem management activities to drive long-term improvements.
• Work across hybrid environments (on-premise and cloud) to ensure service reliability and performance.
• Contribute to the continuous improvement of incident response and operational processes.

What should have :

• At least 5 years of experience in technical roles related to system operations, support, or reliability.
• Experience in infrastructure, systems administration, or technical operations.
• Degree in a scientific or technical discipline.
• Strong knowledge of distributed systems and cloud infrastructure (preferably AWS or Azure).
• Proven experience in handling major incidents and collaborating in high-pressure environments.
• Familiarity with tools such as ServiceNow, Jira, Confluence, and experience with DevOps practices.
• A proactive mindset, with the ability to anticipate issues and improve system reliability.

What do we offer :

• Remote work from Spain.
• Flexible remuneration and a personalized training plan.
• People-focused team.
• Dynamic work environment, with real possibilities for professional growth.
• International projects of high technological value.

At CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and / or any other personal, physical or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Project Management and Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at CORUS Consulting by 2x

Sign in to set job alerts for “Incident Manager” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Madrid, Community of Madrid, Spain 4 weeks ago

ANALISTA FUNCIONAL - SECTOR SALUD (REMOTO)

Madrid, Community of Madrid, Spain 2 weeks ago

Madrid, Community of Madrid, Spain 3 weeks ago

Greater Barcelona Metropolitan Area 2 hours ago

Madrid, Community of Madrid, Spain 16 hours ago

Madrid, Community of Madrid, Spain 1 week ago

Madrid, Community of Madrid, Spain 1 day ago

Madrid, Community of Madrid, Spain 2 weeks ago

Madrid, Community of Madrid, Spain 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr