Technical Customer Support Specialist, Actimo

Kahoot Group; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

Join the Kahoot Group as a Technical Support Specialist in Barcelona, where you will provide exceptional support to users while enhancing customer education. This role involves troubleshooting issues, hosting training sessions, and improving support resources, all within a dynamic and international team environment focused on delivering engaging learning experiences.

Servicios

Competitive salary package

Medical insurance coverage (Spain)

Buddy system for new hires

Social and corporate events (both virtual and in-person)

Inclusive, welcoming, and international work environment

Modern workplace located in central Barcelona

Formación

• Previous experience in customer service and technical support.
• Strong problem-solving skills and ability to multi-task.
• Ability to stay calm under pressure and manage urgent situations.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone.
• Troubleshoot technical issues and guide customers through solutions.
• Maintain and expand the Help Center and self-service resources.

Conocimientos

Problem Solving

Customer Support

Technical Troubleshooting

Digital Tools Adaptability

Descripción del empleo

We're on the lookout for an enthusiastic new member to join our Multi Brand Support Team! Your main goal will be to actively assist our Actimo customers, ensuring they enjoy an exceptional support experience. While this is our top priority, you'll also have the opportunity to contribute to self-service initiatives, user education, resource material development, and more.

About the Team

As part of our close-knit group of talented professionals, you'll work alongside others dedicated to enhancing our client support efforts. Our Support team is vital as the face of our product, delivering extensive client support and working in harmony with the wider Actimo and Multi Brand teams.

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 9 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com , and let’s play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values : playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

Responsibilities

As a Technical Support Specialist, you will be responsible for providing the best quality support experience for our customers. You will also contribute to improving our support resources and work cross-functionally to enhance the overall customer experience. Some of your responsibilities will include :

• Respond to customer inquiries via email, chat, and phone.
• Troubleshoot technical issues, guiding customers through solutions and escalating complex cases as needed.
• Maintain and expand the Help Center and self-service resources to enhance customer education.
• Contribute to internal knowledge-sharing, helping refine best practices and improve team efficiency.
• Host online training sessions and webinars to educate users on best practices and new features.
• Be the go-to expert for internal colleagues, assisting teams with product-related queries.
• Document and categorize customer interactions, identifying patterns to improve support efficiency.
• Assist in onboarding new customers.
• Provide proactive support, identifying potential issues before they escalate.
• Stay up to date with product changes, new features, and industry trends.
• Work collaboratively with other teams.
• Passionate about providing excellent customer support.
• Strong problem-solving skills.
• Comfortable with digital tools and quickly adapts to new technology.
• Previous experience in customer service and technical support.
• Structured and organized with the ability to multi-task.
• Able to stay calm and flexible when managing urgent situations.
• A team player who contributes to group success.

We are pleased to offer you the following benefits :

• A competitive salary package
• Medical insurance coverage (Spain)
• Buddy system for new hires
• Social and corporate events (both virtual and in-person)
• An inclusive, welcoming, and international work environment
• A modern workplace located in central Barcelona

Please apply by the end of July. We look forward to hearing from you!

J-18808-Ljbffr