Technical Customer Support - HelpLine (f / m / d)

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Position Overview

The Customer Care Specialist for Beckman Coulter Diagnostics is responsible for ensuring phone service providing technical and application support to our customers in Spain in alignment to the required quality standards, business strategies and corporate policies. This position is part of the Customer Care department located in Madrid and will be Onsite.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

Key Responsibilities

1. Receive and process all customer analyzer calls.
2. Effective telephonic troubleshooting skills to ensure customer satisfaction.
3. Effective use of available resources to make fast and logical decisions to ensure customer satisfaction through distribution of work to field or applications specialist.
4. Ensure that customer service is performed according to the criteria established in the contracts.
5. Case coordination transferred to the field and management of spare parts and necessary documentation in Service Max / Oracle.
6. Coordinate the flow of information between this team, the Technical Service and other departments of the company.
7. Manage back-office activities between the team and other departments of the company.
8. Provide training to customers.

Essential Requirements

1. Technical-scientific diploma or equivalent qualification.
2. Fluent in Spanish and English.
3. Ability to work and motivate (self and others) under extreme pressure, high degree of accountability and ability to collaborate with cross-functional groups.

Preferred Qualifications

1. Knowledge related to a diverse blend of diagnostic analyzers related to Chemistry, Immuno Assay, Flow Cytometry and Hematology.
2. Use of new technology and computing tools.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.