Technical Customer Support Advisor - German / English Speaking

Infosys Limited; Madrid; Presencial; USD 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Principal Analyst to join their high-level project delivery team. In this role, you'll leverage your expertise in SAP licensing and commercials to create financial analyses that drive optimized costs for clients. You'll also play a pivotal role in continuous improvement, knowledge management, and collaborative teamwork. This position offers the chance to work in a vibrant, hybrid environment where your contributions are valued, and your career can flourish. If you are passionate about analytics and enjoy building relationships, this opportunity is perfect for you.

Servicios

world-class benefits

highly competitive compensation

annual bonus plan

flexible work environment

Formación

• 5-8 years of experience in SAP licensing and contracting.
• Strong analytical skills and ability to present complex information.

Responsabilidades

• Create financial analysis and conceptual models for clients.
• Contribute to practice improvement and support knowledge management.

Conocimientos

SAP enterprise software licensing

analytical skills

cost modeling

dynamic presentation skills

organizational skills

data analysis

Descripción del empleo

The Principal Analyst performs a critical analytical & knowledge component as part of a high-level project delivery team that executes contract optimization engagements.

Utilizing your expertise in SAP products, licensing, and commercials, you will be responsible for creating comprehensive financial analysis and conceptual models to provide clients with logical scenarios and guidance to drive optimized costs and terms.

You will also be responsible for contributing to the continuous improvement of the practice, supporting knowledge management, training others, and working credibly and collaboratively with distant / international team members.

What you’ll need:

1. 5 to 8 years’ experience within the field of SAP enterprise software licensing, contracting, and commercials.
2. Specifically, an understanding of SAP corporate strategy, sales behaviors, go-to-market approach, products, use rights, and licensing is key to success in this role.
3. Strong analytical skills, use of conceptual models, ability to recognize patterns while drawing and defending conclusions.
4. Experience in areas such as cost modeling, risk mitigation, license / subscription optimization and cost reduction.
5. Dynamic presentation skills and experience in presenting to clients at all levels (technical, procurement, and C-Level executives), plus the ability to ‘think outside the box’ and respond effectively to questions.
6. Experience simplifying complex licensing situations and commercial scenarios for all levels.
7. Strong organizational & time management skills; ability to work under tight deadlines and produce high quality deliverables & content for clients.
8. Ability to analyze large volumes of data and produce logical conclusions.

Who you are:

Comfortable taking direction and building trust-based, value-added relationships with team members and senior executives. Coachable and embracing of best practices and feedback as a means of continuous improvement. A consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges.

Who are we?

At Gartner, Inc. (NYSE : T), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding, we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories. We do important, interesting, and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy, and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.

Ready to grow your career with Gartner?

Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is USD - USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates.