Technical Customer Service Specialist (Full Remote)

Leadtech Group; Badajoz; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

Leadtech Group seeks a Technical Customer Service Specialist to optimize technical processes, support tools and integrations, and collaborate across teams. This remote role requires a Bachelor's degree and 3-5 years of technical experience. Enjoy growth opportunities, flexible working arrangements, and perks such as free snacks at the Barcelona office. Join a vibrant team driving exceptional user experiences.

Servicios

Personalized internal training

Annual budget for external learning

Free coffee, fruit, and snacks

Game room and rooftop terrace

Ticket restaurant and nursery vouchers

Formación

• 3-5 years of experience in technical roles related to customer service.
• Familiarity with APIs and basic troubleshooting.
• Foundational knowledge in AI tools and solutions.

Responsabilidades

• Analyze and resolve technical incidents reported by the Customer Service team.
• Coordinate with the technical team for system integrations.
• Identify inefficiencies in technical workflows.

Conocimientos

Analytical skills

Problem-solving

Communication

Teamwork

Educación

Bachelor's degree in Systems Engineering, Computer Science, Telecommunications or related fields

Herramientas

CRM systems

Ticketing platforms

Data analysis tools

Descripción del empleo

Technical Customer Service Specialist (Full Remote)

ROLE SUMMARY : We are looking for a Technical Customer Service Specialist to act as a liaison between the Customer Service team and the technical areas of the company (IT, Development, Product, etc.). This role will be key in ensuring that tools, integrations, and technical processes function optimally while making sure that operational and customer needs are translated into efficient technical solutions.

Main Responsibilities :

• Technical Support : Analyze and resolve technical incidents reported by the Customer Service team related to tools or integrations. Follow up on critical issues and ensure their resolution with the responsible teams.
• Integration Management : Coordinate with the technical team and internal / external providers to implement and maintain system integrations (CRM, ticketing, communication platforms, etc.). Test and validate new tools or improvements in existing systems before implementation. Align data extraction, management, and reflection impacted by implementation in coordination with Data Analysts and BI teams.
• Technical Process Optimization : Identify inefficiencies in technical workflows and propose improvements that positively impact CS operations. Document technical processes and tool updates to ensure proper implementation by the team.
• Interdepartmental Collaboration : Act as the point of contact between Customer Service and the IT, Product, and Development teams to prioritize and execute technical improvements. Translate operational requirements into clear technical specifications.
• Training & Communication : Train the Customer Service team on new tools or technical changes. Maintain clear and continuous communication to inform about the status of technical projects and incident resolutions.

Requirements :

• Education & Experience : Bachelor's degree in Systems Engineering, Computer Science, Telecommunications, or related fields. 3-5 years of experience in technical roles related to customer service, technical support, or tool management.
• Technical Knowledge : Familiarity with CRM systems, ticketing platforms, and data analysis tools. Knowledge of APIs, integrations, and basic troubleshooting. Experience working with automation workflows or similar tools. Foundational knowledge in AI tools and solutions.
• Skills : Ability to manage technical projects and coordinate with multiple stakeholders. Excellent analytical and problem-solving skills. Effective technical and non-technical communication. Teamwork and the ability to work under pressure. Willingness to explore and investigate AI technologies to identify opportunities for enhancing efficiency within the Customer Service team.

Benefits :

Growth and career development : At Leadtech, we prioritize your growth. Enjoy a flexible career path with personalized internal training and an annual budget for external learning opportunities.

Unique Perks : If you wish to come, our office in Barcelona offers free coffee, fresh fruit, snacks, a game room, and a rooftop terrace with Mediterranean views. Additional benefits include ticket restaurant and nursery vouchers, paid directly from your gross salary.

Join us in an environment where you're free to innovate, learn, and grow alongside passionate professionals. At Leadtech, you'll tackle exciting challenges and be part of a vibrant team dedicated to delivering exceptional user experiences.

Equal Employment Opportunity Employer : Leadtech encourages applications from diverse backgrounds and interests. We welcome applicants regardless of race, gender, age, religion, nationality, sexual orientation, or disabilities. All we need is your high energy, skills, and willingness to be part of a great project!

Location : Flexible work options available : in-office, hybrid, or fully remote. Our office in Barcelona's Blue Building offers stunning views and perks such as free fruit, snacks, and coffee, plus fun activities like Mario Kart and table tennis.

The personal data you provide will be processed to manage your candidacy. You can exercise your rights of access, rectification, or cancellation by contacting us at the provided address or email.

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