Technical Customer Engagement Manager

Joinimagine; Barcelona; Híbrido; EUR 65.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work up to 25 days abroad

Company bonus scheme

Pension

Employee shares program

Descripción de la vacante

Allianz Technology is seeking a senior Customer Success/Engagement professional to connect Allianz OE stakeholders with our Data & Analytics platforms. You will translate business needs into actionable engagement strategies, ensuring operationally stable solutions and an exceptional customer experience across platforms.

You will partner with platform engineering, data product teams, and senior leaders to define roadmaps, drive adoption, and improve the customer journey while building scalable

Formación

• 6+ years in customer success or related roles.
• 3+ years designing or scaling customer engagement programs in tech/data analytics.
• Experience with customer success methodologies and frameworks.
• Proven ability to manage relationships with enterprise customers.
• Familiarity with end-to-end Data Product Management including governance, quality and lifecycle management.
• Strong analytical skills and ability to translate data into action.
• Excellent English communication and presentation skills.
• Working knowledge of cloud data platforms and ability to engage technical teams.

Responsabilidades

• Lead strategic customer engagement initiatives across key accounts to drive satisfaction and long-term value.
• Serve as primary contact for OE stakeholders on Technology, Data & Analytics and AI initiatives.
• Translate business requirements into actionable engagement strategies and deliver stable solutions and great customer experience.
• Develop and implement customer success frameworks, onboarding programs, health scoring, roadmaps and proactive outreach.
• Analyze customer data to surface trends, risks and opportunities to improve the journey and platforms.
• Collaborate with Senior Leaders to define engagement strategy and present regular business reviews.
• Work with Data Platform and Global Data Product teams to refine offerings.
• Coach and mentor junior team members to foster customer-centricity.

Conocimientos

Customer success

Account management

Stakeholder engagement

Enterprise relationships

Data product knowledge

Educación

Bachelor’s/Master’s degree

Herramientas

MS Excel

PowerPoint

Cloud data platforms

Descripción del empleo

About the role

The Data & Analytics Platforms Team (DAP) develops and runs central platforms and data products, which enable the Allianz Operating Entities (OEs) to generate value from data & analytics at scale. The major offering is the Allianz Data Platform (ADP) - a PaaS offering -, which comprises necessary capabilities to store, transfer and analyse data, as well as running data & analytics products.

Are you excited about extracting value from data in a scalable manner for one of the world's largest financial services groups?

If so, this role puts you at the centre of that work. You will be the trusted bridge between Allianz's Operating Entities and the platforms they build on, not by engineering the platform yourself, but by understanding what customers really need, clarifying direction, and making sure our Technology, AI, and Data & Analytics offerings are adopted and valued. That bridge sits at the crossroads of business, technology, and data, which means your work shapes how thousands of colleagues across Allianz Group turn data into decisions. To get there, you will collaborate closely with platform engineering, data product, and senior leadership teams, turning the Allianz Data Platform and our wider portfolio into services that customers trust and keep coming back to.

What we value most is your ability to build relationships, simplify complexity, navigate stakeholders, and carry engagement initiatives from the first conversation through to a lasting partnership.

What you do

• Lead strategic customer engagement initiatives across key accounts, driving satisfaction, retention, and long-term value.
• Act as the primary point of contact and escalation for OE stakeholders on Technology, Data & Analytics, and AI initiatives, serving as a trusted advisor on technology implementation and adoption strategy.
• Translate business requirements into actionable engagement strategies, delivering operationally stable solutions and an exceptional customer experience.
• Develop and implement customer success frameworks, including onboarding programmes, health scoring systems, technology and data roadmaps, and proactive outreach.
• Analyse customer data and feedback to surface trends, risks, and opportunities — informing improvements to the customer journey and our Data & Analytics Platforms.
• Partner with Senior Leaders and Directors to define customer engagement strategy, and present regular business reviews highlighting key metrics, achievements, and areas for development.
• Collaborate with Data Platform and Global Data Product teams to advance and refine technology and data product offerings.
• Coach and mentor junior team members, fostering a culture of customer-centricity and continuous improvement.

What you bring

Essential skills and experience:

• 6+ years of experience in customer success, customer engagement, account management, or related customer-facing roles.
• 3+ years of experience contributing to the design or strategy of customer engagement programs or customer success operations in a Technology, Artificial Intelligence, or Data & Analytics space, ideally within financial services, insurance, or another regulated industry
• Experience with customer success methodologies, frameworks, and best practices.
• Proven track record of managing relationships with enterprise or strategic customers.
• Familiarity with end-to-end (E2E) Data Product Management, including data governance, quality, and lifecycle management.
• Strong analytical skills with the ability to interpret customer data and translate insights into action.
• Excellent communication and presentation skills in English (written and verbal).
• Working knowledge of cloud data platforms, with the ability to engage credibly and communicate effectively with technical teams on data-related initiatives.
• Proficiency in MS Excel and PowerPoint, with demonstrated ability to develop clear, insightful reports, business reviews, and executive-level presentations for senior stakeholders.
• Experience working in cross-functional environments and influencing stakeholders at various levels.

It would be great if you also have (not required):

• Bachelor’s or Master’s degree in Business Administration, Information Systems/Technology, Data Analytics, Marketing, Communications, or equivalent experience.
• Experience in the insurance or financial services industry. (Highly Desired)
• Demonstrated ability to drive customer retention and expansion initiatives.

If you don’t tick every box, that’s okay—your growth mindset matters. We welcome applicants who bring the essentials and are eager to learn the rest.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.