Technical Architect (Salesforce)

buscojobs España; Toledo; Presencial; EUR 50.000 - 75.000; Jornada completa

Descripción de la vacante

Une entreprise de transformation numérique recherche un Architecte Technique pour diriger son équipe dans la conception de solutions logicielles innovantes. Le candidat idéal aura une expérience prouvée dans des projets complexes, notamment avec Service Cloud Voice et Zendesk. Rejoignez une communauté inclusive où l'égalité et la diversité sont célébrées.

Formación

• Expérience prouvée en tant qu'Architecte Technique ou rôle similaire.
• Connaissance de Service Cloud Voice et projets de remplacement de Zendesk.
• Capacité à guider et à mentoriser des équipes de développement.

Responsabilidades

• Définir et maintenir des architectures et des standards techniques.
• Diriger l'équipe technique dans le développement d'architectures projet.
• Assurer la transition de Zendesk vers Service Cloud Voice.

Conocimientos

Leadership

Communication

Documentation

Software Engineering

Herramientas

Service Cloud Voice

Zendesk

MySQL

SQL Server

Descripción del empleo

Key Responsibilities : Define and maintain the architectural frameworks / patterns, processes, standards, and guidelines related to systems, business, or data architecture. Translate business requirements into system qualities and repeatable design strategies and patterns, such as adaptability, scalability, availability, and security. Lead and guide the technical team in the development of project architectures, ensuring consistency with the initial design. Evaluate and select appropriate software or hardware and suggest integration methods, with a focus on Service Cloud Voice and Zendesk replacement solutions. Oversee progress of the development team to ensure consistency with initial design and adherence to architectural standards. Provide technical leadership and support to software development teams, particularly in the implementation and integration of Service Cloud Voice. Conduct code reviews and provide critical guidance in system design and troubleshooting. Stay abreast of emerging technologies and new design approaches; provide guidance on their adoption within the organization, including the transition from Zendesk to Service Cloud Voice. Collaborate with project managers and other staff members to develop budgets and timelines for solutions. Assess the business impact that certain technical choices may have on a client's business processes, especially in the context of transitioning from Zendesk to Service Cloud Voice. Lead and mentor a team of developers and architects, providing guidance and support to ensure effective solution delivery. Facilitate team meetings and ensure clear communication of project goals and progress. Coordinate team efforts to align with project timelines and business objectives.

Requirements : Proven experience as a Technical Architect or similar role, with a strong background in software architecture and development. Experience in designing and implementing complex software solutions, including Service Cloud Voice and Zendesk replacement projects. Familiarity with various operating systems (e.g., Windows, UNIX) and databases (e.g., MySQL, SQL Server). Knowledge of Service Cloud Voice and experience in transitioning from Zendesk or similar platforms. Strong understanding of architectural design principles, patterns, and best practices. Proficiency in software engineering tools and software development lifecycle. Ability to document requirements and specifications. Leadership skills to guide and mentor the development team. Strong communication skills to effectively collaborate with various stakeholders.

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.