Technical Applications Scientist 2 - Madrid

Technical Applications Scientist 2 - Madrid

Apply locations: Spain - Remote | Time type: Full time | Posted on: Posted Yesterday | Time left to apply: End Date : May 10, 2025 (15 days left to apply) | Job requisition id: 39869-JOB

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people worldwide. Our work enables life-changing discoveries transforming human health through early disease detection, diagnosis, and new treatments.

Working at Illumina means being part of something bigger. Every role offers the chance to make a difference, surrounded by inspiring leaders and impactful projects. Join us to do more and become more than you thought possible.

Position: Technical Applications Scientist 2 - Madrid, Spain

Office working arrangement: Onsite

Contract: 12-month fixed term (maternity cover)

As a Technical Applications Scientist 2 at Illumina Madrid, you will support internal and external customers on all relevant Illumina products. You will specialize in a workflow, often developing a second, working independently with high technical expertise. Responsibilities include adhering to work instructions, maintaining ISO accreditation, and collaborating internally to resolve escalated customer issues.

Closing Date: 9th May 2025

Qualifications and Skills:

• Knowledge in molecular biology, with experience in sequencing or BeadArray, and familiarity with Illumina NGS platforms and tools.
• Fluency in Spanish and English; Italian is a plus.
• Strong communication skills, experience in technical support or call centers.
• Ability to build internal networks, self-motivated, proactive.
• Willingness to travel and experience in ISO-certified environments.

Key Responsibilities:

• Provide support via phone and email, addressing customer inquiries and issues.
• Research and resolve routine and complex issues within specialized workflows.
• Document interactions in SFDC and respond professionally.
• Create and update technical documents, training materials, webinars, and KnowledgeBase articles.
• Participate in ongoing training to stay current with Illumina's products.
• Collaborate with internal teams to resolve escalated issues.
• Manage key accounts as the TAS representative if needed.
• Follow health and safety protocols and work instructions.
• Maintain ISO standards through good practices.

What to Expect:

Join a team of bright, energetic, dedicated professionals driving innovation. We offer competitive benefits and value our employees' contributions. At Illumina, we push boundaries, think beyond conventions, and dream big—offering endless opportunities.

About Us:

Illumina leads in genomics innovation, empowering research and clinical applications to improve cancer treatments, combat diseases, protect the environment, and address food security. We are committed to creating a better world and welcome diverse skills to achieve our mission. Learn more about life at Illumina.