Technical Application Owner.

SYNTEGON; Terrassa; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

An innovative company specialized in GMP projects in the life sciences sector seeks an IT Application Manager. This role involves managing Atlassian tools, optimizing workflows, and ensuring effective collaboration across departments. Candidates should hold a Bachelor's degree in IT and have substantial experience with respective tools, along with strong problem-solving and communication skills.

Formación

• Minimum of 3-5 years experience with Confluence, Jira, and IT infrastructure tools.
• Strong knowledge of ITIL practices and application life cycle management.
• Fluent in written and spoken English.

Responsabilidades

• Manage and optimize Atlassian Cloud products like Confluence and Jira.
• Train end-users and service teams, ensuring optimal application usage.
• Coordinate with key-users on business requirements and process improvements.

Conocimientos

Problem-solving

Communication

Interpersonal skills

Educación

Bachelor's degree in Information Technology

Herramientas

Confluence

Jira

ITIL practices

Descripción del empleo

As a brand specialized in the development of GMP projects of consulting, engineering, construction and integrated process equipment, we serve companies linked to the life sciences market (pharmaceutical and biotechnology, healthcare, cosmetics, veterinary and food industries), as well as hospitals, laboratories and research centers. We also offer solutions with the application of vacuum and high vacuum technologies for traditional and high-tech industries in the energy and aerospace sectors, as well as scientific experimentation.

In this role, you will be part of the global IT-department at Syntegon and responsible for applications and processes in the area of collaboration and IT-infrastructure.

• You are the primary point of contact for the management, operations and optimizations of the Atlassian Cloud products Confluence and Jira.
• You are also the responsible application owner for a semi-automated workflow tool where you can setup the application on a green field.
• Administer user access, permissions and groups in consideration of Syntegon standards and best practices for the applications in your scope.
• Coordinate with process owners and key-users on business requirements by using appropriate tools and agile methodologies.
• Develop and provide training resources for end-users and service teams.
• Identify opportunities for process improvement and implement best practices to increase efficiency and productivity.
• Manage and optimize the service request fulfillment and coordinate development and service teams.
• Improve governance and KPI monitoring for your applications in scope.
• Budget planning and reporting in relation to the tools under responsibility.

Your profile

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 3-5 years of experience managing and administrating Confluence, Jira, and other IT infrastructure tools (such as CMDB or monitoring platforms).
• Experience with account provisioning from external identity providers and optimizations in this area.
• Strong knowledge of ITIL practices, especially in configuration and change management.
• Solid understanding of application life cycle management, troubleshooting, and user support.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Fluent in written and spoken English.
• Willingness to travel (approx. 10%)

More information

For Syntegon and its subsidiaries, diversity is a key concern. We explicitly welcome an environment where all employees, regardless of gender, age, origin, religion, sexual orientation, gender identity, or special needs, are treated equally. If this job posting uses only the male form, it is for readability purposes and refers to individuals of all genders.

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