Technical Application Owner

SYNTEGON; Terrassa; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global IT leader in Terrassa, Spain, is seeking an IT Applications Manager to oversee Confluence and Jira management, optimize IT processes, and lead user training. Candidates should have a bachelor's degree in IT and 3-5 years of relevant experience. Fluent English and strong problem-solving skills are a must for this dynamic role that includes a small amount of travel.

Formación

• 3-5 years of experience managing Confluence and Jira administration.
• Strong knowledge of application life cycle management.
• Willingness to travel approximately 10%.

Responsabilidades

• Manage operations and optimizations for Confluence and Jira.
• Coordinate with process owners on business requirements.
• Identify process improvement opportunities.

Conocimientos

Experience with Confluence

Experience with Jira

Strong problem-solving skills

Knowledge of ITIL practices

Excellent communication skills

Fluent in English

Educación

Bachelor's degree in Information Technology

Herramientas

CMDB management tools like i-doit

Infrastructure monitoring tools like Solarwinds Orion

Descripción del empleo

As a brand specialized in the development of GMP projects of consulting, engineering, construction and integrated process equipment, we serve companies linked to the life sciences market (pharmaceutical and biotechnology, healthcare, cosmetics, veterinary and food industries), as well as hospitals, laboratories and research centers. We also offer solutions with the application of vacuum and high vacuum technologies for traditional and high-tech industries in the energy and aerospace sectors, as well as scientific experimentation.

Job Description

In this role, you will be part of the global IT-department at Syntegon and responsible for applications and processes in the area of collaboration and IT-infrastructure.

• You are the primary point of contact for the management, operations and optimizations of the Atlassian Cloud products Confluence and Jira.
• You are also the accountable owner of our CMDB (i-doit) and infrastructure-monitoring systems (Solarwinds Orion).
• Administer user access, permissions and groups in consideration of Syntegon standards and best practices for the applications in your scope.
• Coordinate with process owners and key-users on business requirements by using appropriate tools and agile methodologies.
• Develop and provide training resources for end-users and service teams.
• Identify opportunities for process improvement and implement best practices to increase efficiency and productivity.
• Manage and optimize the service request fulfillment and coordinate development and service teams.
• Improve governance and KPI monitoring for your applications in scope.
• Budget planning and reporting in relation to the tools under responsibility.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 3-5 years of experience managing and administrating Confluence, Jira, and other IT infrastructure tools (such as CMDB or monitoring platforms).
• Experience with account provisioning from external identity providers and optimizations in this area.
• Strong knowledge of ITIL practices, especially in configuration and change management.
• Solid understanding of application life cycle management, troubleshooting, and user support.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Fluent in written and spoken English.
• Willingness to travel (approx. 10%)

Additional Information

For Syntegon and its subsidiaries, diversity is a key concern. We explicitly welcome an environment where all employees, regardless of gender, age, origin, religion, sexual orientation, gender identity, or special needs, are treated equally. If this job posting uses only the male form, it is for readability purposes and refers to individuals of all genders.

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