Technical Analyst - Application Support TE-856

Rategain; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading travel technology provider is seeking a Technical Analyst – Application Support in Barcelona. The role involves order processing, technical setup for online marketing, and coordination with hotels and partners. Candidates should have 0-5 years of experience in technical support, a relevant degree, and be proficient in English and German. This is an exciting opportunity to join a diverse and inclusive workplace.

Formación

• 0-5 years of experience in technical support or application support.
• Proficiency in written and spoken English and German.
• Knowledge of communication best practices.

Responsabilidades

• Process incoming orders and ensure accurate handling.
• Set up and configure online marketing campaigns.
• Implement tracking codes using Google Tag Manager.
• Coordinate with hotels and technical partners.
• Perform technical quality assurance.

Conocimientos

Attention to detail

Analytical skills

Clear communication skills

Teamwork

Educación

Bachelor's or Master's degree in a related field

Descripción del empleo

About RateGain
RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.
RateGain today is one of the world's largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.
Founded in 2004 and headquartered in India,



today RateGain works with 26 of the Top 30 Hotel Chains,25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.
Exploring the Role:
We are seeking a motivated Technical Analyst – Application Support to handle order processing, technical setup of online marketing campaigns, tracking implementation, technical support, internal and external coordination, quality assurance, and process optimization.
About the business:
Demand Booster (Formerly MyHotelShop) aims to expand the direct sales of hotels and to increase their profitability sustainably.
We enable hotels with their own official hotel website to be present where customers are looking for hotels: In addition to classic search engines such as Google, this includes price comparison sites for hotels such as Google hotel Ads, trivago, kayak or tripadvisor ("Metasearch Websites").
Demand Booster supports the hoteliers with the technical Setup and actively manages the online marketing campaigns,



which saves our customers time and also significantly increases campaign success.
Key Responsibilities
Process incoming orders and ensure accurate and timely handling.
Set up and configure online marketing campaigns from a technical perspective.
Implement and manage tracking codes using Google Tag Manager.
Coordinate externally with hotels, technical partners, agencies, and meta platforms (e.g., Trivago, Tripadvisor, Google).
Collaborate internally with SEA, IT, Account Management, Product, and Sales teams.
Perform technical quality assurance to ensure proper functionality and standards compliance.
Location: Barcelona/Leipzig

Education & Experience
0–5 years of experience in technical support or application support.
Bachelor's or Master's degree in a related field.
Knowledge:
Strong understanding of technical structures and processes.




Knowledge of communication best practices to offer excellent client service.
Awareness of flexibility requirements and adapting to fast-changing environments.
Familiarity with the hotel or tourism industry (preferred but not required).
Proficiency in written and spokenEnglish & German.
Skills:
Excellent attention to detail.
Strong analytical skills.
Clear and precise communication skills (both written and verbal).
Ability to work in a structured and methodical way.
Teamwork and collaboration skills.
Abilities:
Ability to communicate effectively with clients and colleagues.
Ability to quickly learn and adapt in a dynamic environment.
Flexibility to manage shifting priorities and requirements.
Openness to continuous learning and curiosity for new topics.




Willingness to contribute to a positive team spirit and support company culture.
We are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace.
We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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