Technical Analyst

RateGain; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

An innovative technology provider seeks a Technical Analyst – Application Support in Barcelona. This role focuses on managing order processing and online marketing campaign setups while ensuring quality and technical support. Ideal candidates will possess a strong analytical background, a degree in a relevant field, and proficiency in English and German. Join a company committed to a diverse and inclusive workplace.

Formación

• 0–5 years of experience in technical support or application support.
• Familiarity with the hotel or tourism industry is preferred but not required.
• Proficiency in written and spoken English & German.

Responsabilidades

• Process incoming orders and ensure accurate and timely handling.
• Set up and configure online marketing campaigns from a technical perspective.
• Implement and manage tracking codes using Google Tag Manager.

Conocimientos

Analytical Skills

Attention to Detail

Teamwork

Communication Skills

Educación

Bachelor's or Master's degree in a related field

Herramientas

Google Tag Manager

Descripción del empleo

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.

RateGain today is one of the world's largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.

Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains,25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.

Exploring the Role :

We are seeking a motivated Technical Analyst – Application Support to handle order processing, technical setup of online marketing campaigns, tracking implementation, technical support, internal and external coordination, quality assurance, and process optimization.

About the business :

Demand Booster (Formerly MyHotelShop) aims to expand the direct sales of hotels and to increase their profitability sustainably. We enable hotels with their own official hotel website to be present where customers are looking for hotels : In addition to classic search engines such as Google, this includes price comparison sites for hotels such as Google hotel Ads, trivago, kayak or tripadvisor ("Metasearch Websites").

Demand Booster supports the hoteliers with the technical Setup and actively manages the online marketing campaigns, which saves our customers time and also significantly increases campaign success.

Key Responsibilities

• Process incoming orders and ensure accurate and timely handling.
• Set up and configure online marketing campaigns from a technical perspective.
• Implement and manage tracking codes using Google Tag Manager.
• Coordinate externally with hotels, technical partners, agencies, and meta platforms (e.g., Trivago, Tripadvisor, Google).
• Collaborate internally with SEA, IT, Account Management, Product, and Sales teams.
• Perform technical quality assurance to ensure proper functionality and standards compliance.

Education & Experience

• 0–5 years of experience in technical support or application support.
• Bachelor's or Master's degree in a related field.

Knowledge :

• Strong understanding of technical structures and processes.
• Knowledge of communication best practices to offer excellent client service.
• Awareness of flexibility requirements and adapting to fast-changing environments.
• Familiarity with the hotel or tourism industry (preferred but not required).
• Proficiency in written and spoken English & German .

Skills :

• Excellent attention to detail.
• Strong analytical skills.
• Clear and precise communication skills (both written and verbal).
• Ability to work in a structured and methodical way.
• Teamwork and collaboration skills.

Abilities :

• Ability to communicate effectively with clients and colleagues.
• Ability to quickly learn and adapt in a dynamic environment.
• Flexibility to manage shifting priorities and requirements.
• Openness to continuous learning and curiosity for new topics.
• Willingness to contribute to a positive team spirit and support company culture.

We are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.