Technical Account Manager (TAM), Enterprise Support EMEA South

AWS EMEA SARL (Spain Branch); Barcelona; Presencial; EUR 50.000 - 90.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Technical Account Manager, where you'll be a trusted advisor and architect for cloud operations. In this dynamic role, you'll engage with a diverse range of clients, from startups to large enterprises, helping them maximize their use of cloud technology. You'll leverage your technical expertise to craft strategies that enhance customer adoption of AWS services. With opportunities for mentorship and professional growth, this position is perfect for those looking to expand their skills in a supportive and innovative environment. If you're passionate about technology and eager to make a difference, this role is for you.

Servicios

Flexible Work Hours

Mentorship Programs

Career Growth Opportunities

Inclusive Team Culture

Work-Life Balance Support

Formación

• 5+ years in Technical Account Management or similar roles.
• Experience with cloud computing and operational best practices.

Responsabilidades

• Build solutions and provide technical guidance to customers.
• Develop relationships and drive technical discussions with clients.

Conocimientos

Technical Account Management

Cloud Architecture

Customer Engagement

Problem Solving

Operational Best Practices

DevOps Practices

Scripting Skills

Herramientas

AWS Services

Continuous Integration / Deployment Tools

Descripción del empleo

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

We welcome candidates from Madrid and Barcelona to apply.

Key job responsibilities

1. You’ll build solutions, provide technical guidance and advocate for the customer
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
3. Develop trusting relationships with customers, understanding their business needs and technical challenges
4. Using your business, technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
5. Consult with a range of partners from developers through to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
8. Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud
10. Uplift customer capabilities by running workshops, brown bag sessions, etc.

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

A day in the life

Our Technical Consultants (TAM) partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. 5+ years of experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
2. Experience with operational best practices and troubleshooting for 3+ of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
3. Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large technical and business audiences
4. Ability to prioritize and manage ambiguity in a fast-paced environment

PREFERRED QUALIFICATIONS

1. Professional experience with cloud offerings
2. Programming or scripting skills is a plus but not a requirement
3. Experience with DevOps practices and tools including Continuous Integration / Deployment.