Technical Account Manager – Middleware (Remote, Spain)

Red Hat, Inc.; Madrid; A distancia; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading global software company is seeking a Middleware Technical Account Manager to join their team remotely in Spain. The successful candidate will work closely with enterprise customers to offer architectural guidance on the Red Hat Middleware stack, ensuring excellent customer engagement and support. We're looking for someone with strong Spanish language skills and technical expertise in Java and middleware technologies. Competitive compensation and a collaborative work environment are offered.

Formación

• Proven ability to manage enterprise customer relationships.
• Fluent in Spanish with excellent English communication.
• Willingness to obtain relevant technology certifications.

Responsabilidades

• Act as a technical ambassador for key customers.
• Deliver updates and assist customers with upgrades.
• Conduct technical investigations to solve customer issues.
• Manage customer cases and maintain documentation.
• Collaborate with engineering teams to develop solutions.

Conocimientos

Enterprise customer relationship management

Excellent customer experience

Technical troubleshooting

Java coding and development

API management systems

Educación

Relevant technology certifications (RHCE / OCP / OSP / Ansible)

Herramientas

JEE / Jakarta platform

Java middleware technologies

Ansible

Descripción del empleo

Technical Account Manager – Middleware (Remote, Spain)

Red Hat Madrid, Community of Madrid, Spain

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Technical Account Manager – Middleware (Remote, Spain)

Red Hat Madrid, Community of Madrid, Spain

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About The Job

Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer as Middleware Technical Account Manager (TAM) to join us remotely in Spain. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Middleware stack to meet their business needs. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Services teams. As Middleware Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

About The Job

Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer as Middleware Technical Account Manager (TAM) to join us remotely in Spain. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Middleware stack to meet their business needs. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Services teams. As Middleware Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

What You Will Do

• Become a Red Hat technical ambassador, working closely with a small number of customers using Middleware technologies; develop relationships with key business and IT stakeholders, including customer managers and technical associates
• Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service
• Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams
• Provide advice and guidance to customers about their current and future use of Red Hat’s offerings
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans
• Handle customer escalations with Red Hat and customer teams
• Engage with Red Hat’s engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption
• Analyze and present periodic reviews of operational performance to customer leadership
• Deliver trainings and presentations to customer associates
• Travel, as necessary, to visit customers or attend internal events
• Collaborate with third-party hardware and software vendors

What You Will Bring

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
• Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE / OCP / OSP / Ansible.)
• Native level Spanish Language skills and excellent verbal and written communication skills in English; ability to explain complex information, such as aligning Red Hat’s offerings to customer needs or use cases, to customers in straightforward terms
• Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency
• Interest in developing technical skills and future development into OCP / Ansible / RHEL direction

Middleware TAM Technical Skills

• Knowledge of the JEE / Jakarta platform
• Experience analyzing and troubleshooting large-scale Java application issues through configuration, log analysis, thread stack, heap dump analysis, and JVM analysis; ability to set up an action plan based on this data
• Practical experience with Java middleware technologies and offerings like application servers, messaging, integration, etc.
• Java coding and development experience

The Following Are Considered a Plus

• Experience with API management systems like Red Hat 3Scale API Management
• Event streaming tools like Kafka or similar
• Professional Java coding and development experience
• Practical experience with JBoss EAP and JBCS HTTP server
• Experience automating Middleware using Ansible
• Experience with Single Sign on software, especially with Keycloak.

Learn about the real-life experience of one of our Technical Account Managers in this blog post.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email General inquiries, such as those regarding the status of a job application, will not receive a reply.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Industries Software Development and IT Services and IT Consulting

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