Technical Account Manager, Madrid

Jordan martorell s.l.; Aldaya; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technical Account Manager to join their dynamic team. This role offers the opportunity to work closely with customers, helping them navigate their cloud journey while leveraging AWS's innovative technologies. You'll be at the forefront of customer strategies, collaborating with talented professionals to drive efficiency and operational health in cloud environments. With a focus on building strong relationships and advocating for customer needs, this position is ideal for someone passionate about technology and customer success. Join a forward-thinking company where your contributions will make a significant impact!

Formación

• Proven experience in technical support roles, preferably in cloud services.
• Strong ability to develop customer relationships and understand business needs.

Responsabilidades

• Develop trusting relationships with customers to understand their business needs.
• Utilize technical skills to solve support issues and improve customer capabilities.

Conocimientos

Technical Support

Cloud Technologies

Customer Relationship Management

Problem Solving

Communication Skills

Educación

Bachelor's Degree in Computer Science or related field

Herramientas

AWS Products

Cloud Computing Tools

Descripción del empleo

Technical Account Manager

At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless, and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWS's Enterprise Support organization, you'll have plenty of opportunities to develop your technical, consulting, operational, and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and active support to achieve AWS certifications.

This role is within our Strategic Industries group, specifically within the team looking after strategic accounts in the Energy and Utilities vertical.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

Key job responsibilities

1. Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
2. Utilize technical skills to solve difficult support issues and technical challenges.
3. Understand operational parameters and troubleshooting processes for customer issues and escalations.
4. Advocate for customer needs to overcome adoption blockers and drive new feature development.
5. Improve customer capabilities by running workshops, operations, and architecture reviews.
6. Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
7. Work with customers across all levels from developers through to C-Suite executives.
8. Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.