Technical Account Manager (Italian Speaker)

Twilio; España; A distancia; EUR 65.000 - 85.000; Jornada completa

Descripción de la vacante

A technology company is seeking a Technical Account Manager (Italian Speaker) to support personalized customers in EMEA. The role involves solving complex technical problems, collaborating with developers, and providing proactive guidance using Twilio technologies. Applicants should have 8+ years of relevant experience and be fluent in Italian and English. The position is mostly remote and offers competitive benefits.

Servicios

Competitive pay

Generous time off

Health care benefits

Formación

• 8+ years of relevant experience.
• Good knowledge of RESTful technology and APIs.
• Experience troubleshooting network connectivity issues.

Responsabilidades

• Address customer issues using technical and diplomatic skills.
• Collaborate with developers to resolve complex problems.
• Analyze customer trends and report observations to management.

Conocimientos

Fluent in Italian and English

Good knowledge of RESTful technology

Skilled in solving network connectivity issues

Comfortable working with developers

Enthusiasm for collaboration

Herramientas

APIs

TCP/UDP

JavaScript

Node.js

Descripción del empleo

Technical Account Manager (Italian Speaker)

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Technical Account Manager (Italian Speaker)

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Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Technical Account Manager.

About The Job

This position is needed to support Personalized customers in EMEA. Twilio is growing rapidly and seeking a a Technical Account Manager (italian speaker) to be the designated technical support engineering contact for our strategic customers.

As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational vitality.

Responsibilities

In this role, you’ll :

• Use your technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
• Work with our customers’ and partners’ developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

8+ years of relevant experience

Fluent in Italian and English

Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.

Skilled in solving network connectivity issues, with an understanding of TCP / UDP, and basics of SSL / TLS

Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.

Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need.

Desired

WebRTC experience is a huge plus

JavaScript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C# / Java are bonus) and client-side code (React is a huge bonus) is preferable but not essential

Location

This role will be remote, and based in one of the following locations : Poland, Estonia, UK, Ireland, Spain.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology and Customer Service

Industries

IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications

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