Technical Account Manager (F / m / d) | (EN405)

CitrusAd; Málaga; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global tech company is seeking a motivated Technical Account Manager in Málaga, Spain. In this role, you'll manage technical integrations and enhance client relationships while leveraging your expertise across B2B sectors. Ideal candidates have 2-5 years of relevant experience and fluency in English and Spanish. This position offers the opportunity to contribute to a collaborative team and work on cutting-edge ad technologies.

Formación

• 2 to 5 years of experience in TAM, sales engineer, solutions architect, or support engineer roles.
• Technical expertise in client-facing roles.
• Ability to work independently and thrive in team environments.

Responsabilidades

• Manage technical integrations and relationships with key clients.
• Support technical developments, upgrades, and migrations.
• Monitor active client integrations and resolve issues proactively.
• Advocate for client requirements with internal teams.
• Provide post-sales technical guidance.

Conocimientos

JavaScript debugging

SQL knowledge

HTML expertise

XML understanding

Customer service skills

Communication skills

Ad technologies experience

API-based systems experience

Spanish communication

Willingness to learn new technologies

Educación

Bachelor’s degree in Computer Science

Descripción del empleo

Company Description

Who we are (or a little bit about us)

CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech, paired with a world-class services division, is driving retailer media sales and enhanced ad serving for retailers of any size. Now that’s refreshing!

In 2021, we experienced significant growth, continuing the momentum from 2020 with 50 new starters in Q1. Our mission is to be the world’s leading retail media platform, with every aspect of our business being world-class. We achieve this by adhering to our core principles:

• Gratitude, honesty, and transparency
• Show up
• Know the role you play
• Do less, deliver more, obsess
• Incremental improvements
• Take ownership
• Collective leadership
• Team before the individual
• Mutual respect

Why this could be your next big break:

At CitrusAd, we are committed to fostering a creative, collaborative, and growth-oriented environment. We believe our people propel us forward. If you thrive in an open, team-oriented environment, this may be the job for you!

Job Description

About the role

We are seeking a self-starting, detail-oriented, highly motivated Technical Account Manager (TAM) to join our growing team in the EU/UK. As a TAM, you will manage technical integrations and relationships with our key clients, ensuring the growth and success of these partnerships.

• Act as a technical owner for assigned accounts, meeting regularly with clients and managing planning and execution of client needs
• Support technical developments, upgrades, and migrations aligned with internal and external roadmaps
• Monitor active client integrations to proactively identify, troubleshoot, and resolve issues
• Advocate for client requirements when collaborating with internal engineering and product teams for future feature requests
• Handle incident inquiries and collaborate with Customer Success, System Reliability, and Engineering teams for timely resolution, maintaining effective communication with clients
• Maintain strong technical knowledge of Citrus’ products and mentor staff on best practices and configurations
• Support pre-sales activities to help close deals from a technical perspective
• Provide post-sales technical guidance to develop solutions for complex problems, collaborating with clients and internal teams
• Maintain documentation on all client integrations

Qualifications

About you

We are looking for a Technical Account Manager with:

• 2 to 5 years of experience in roles such as TAM, sales engineer, solutions architect, or support engineer within B2B, large or strategic customer segments
• Bachelor’s degree in Computer Science or related field from an accredited institution
• Knowledge of debugging in JavaScript, SQL, HTML, XML
• Proven achievement and technical expertise, preferably in client-facing roles
• Strong customer service and communication skills, both oral and written
• Experience with ad technologies and API-based systems
• Willingness to learn new technologies
• Ability to work independently and make decisions, thriving in a team environment
• Excellent English and Spanish communication skills; additional European languages are a plus

Additional Information

Why join us?

We value our people highly. CitrusAd is a global company made up of passionate, knowledgeable, and creative individuals working together to achieve shared goals.

We are committed to diversity and inclusivity, ensuring equal treatment regardless of age, disability, gender, race, religion, marital status, or sexual orientation.

Consider a career at CitrusAd and join one of the most influential and growing tech companies in our industry.

Where is CitrusAd located?

Headquartered in Brisbane, Australia, CitrusAd is a flexible employer, with many team members working remotely across various regions.