Technical Account Manager, (Emea Isv), Es - Emea-Isv South

buscojobs España; Madrid; Presencial; EUR 45.000 - 75.000; Jornada completa

Descripción de la vacante

Join a dynamic team within a leading cloud platform, where you will act as a trusted advisor to customers, helping them maximize the value of cloud technology. In this role, you will engage with diverse clients, from small businesses to enterprise-level organizations, providing strategic technical guidance and support. Your expertise will help clients navigate their cloud adoption journey, ensuring their AWS environments are optimized and operationally healthy. This is an exciting opportunity to work in a collaborative and inclusive culture that values work-life balance and career growth.

Formación

• Experience with operational parameters and troubleshooting for compute, storage, networking, and databases.
• Technical lead experience in enterprise or customer-facing environments.

Responsabilidades

• Guide and consult customers, providing technical guidance within AWS.
• Ensure AWS environments remain operationally healthy and optimized.
• Drive technical discussions and solve problems as customers migrate to the cloud.

Conocimientos

Operational troubleshooting

Technical engineering

Cloud services knowledge

Customer engagement

Herramientas

AWS Services

DevOps

Big Data and Analytics

Descripción del empleo

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services?

As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sells / software solutions (often SaaS) built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customer’s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business / operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. As a TAM, you'll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers' adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities

• Guide, consult, provide technical guidance and advocate for the customer within AWS
• Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency
• Develop trusting relationships with customers, understanding both their business needs and technical challenges
• Drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management using your technical acumen and customer obsession
• Consult with stakeholders from developers to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate workloads to the cloud

See what the team say about their roles : Video 1, Video 2, Video 3

See our customer testimonials: AWS Customer Testimonials

About the team

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate — that's why customers from startups to Global 500 companies trust our products and services to power their businesses.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When supported at work and home, there's nothing we can't achieve.

Inclusive Team Culture

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including CORE and AmazeCon conferences, inspire us to embrace our uniqueness.

Mentorship and Career Growth

We continuously raise our performance bar as we strive to become Earth's Best Employer. You'll find knowledge-sharing, mentorship, and career development resources to help you grow into a well-rounded professional.

Minimum Qualifications

• Experience with operational parameters and troubleshooting for three (3) of: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
• Experience in technical engineering

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Experience as a technical lead in enterprise or customer-facing environments

Amazon is an equal opportunities employer. We believe in a diverse workforce. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, and build. Protecting your privacy and data security is a priority. Please see our Privacy Notice for details.

If you need workplace accommodations during the application or onboarding process, visit our accommodations page for more information.