Technical Account Manager, (EMEA ISV), ES - EMEA-ISV South

AWS EMEA SARL (Spain Branch); Madrid; Presencial; EUR 45.000 - 85.000; Jornada completa

Descripción de la vacante

Join a dynamic team within a leading cloud services provider as a Technical Account Manager. In this role, you will serve as a trusted advisor, helping clients maximize the value of cloud technology. Your expertise will guide customers through the cloud adoption lifecycle, ensuring their AWS environments are optimized for performance and security. This position offers a unique opportunity to engage with diverse clients, from small businesses to enterprise-level organizations, and drive their success in the cloud. If you are passionate about technology and customer success, this role is perfect for you.

Servicios

Flexible Working Hours

Mentorship Programs

Work-Life Balance Initiatives

Inclusive Team Culture

Career Growth Opportunities

Formación

• Experience with operational parameters and troubleshooting in various tech areas.
• Strong background in technical engineering and customer-facing roles.

Responsabilidades

• Guide and consult customers on AWS services and cloud adoption.
• Develop relationships to understand business needs and technical challenges.
• Collaborate with stakeholders to optimize AWS environments.

Conocimientos

Technical Engineering

Operational Parameters Troubleshooting

Customer Relationship Management

Cloud Technology Knowledge

Risk Management

Herramientas

AWS Services

Distributed Systems

Descripción del empleo

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services?

As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customer who sells software solutions (often SaaS) built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customer’s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities

• You’ll guide, consult, provide technical guidance and advocate for the customer within AWS.
• Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance, and resiliency.
• Develop trusting relationships with customers, understanding both their business needs and technical challenges.
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost/benefit trade-offs, and risk management.
• Consult with a range of stakeholders from developers through to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• You will proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning.
• Solve a variety of problems across different customers as they migrate their workloads to the cloud.

A day in the life

See what the team say about their roles:

See our customer testimonials.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment.
• Experience in technical engineering.

PREFERRED QUALIFICATIONS

• Experience with AWS services or other cloud offerings.
• Experience in internal enterprise or external customer-facing environment as a technical lead.