Technical Account Manager

MBR Partners Limited; Tarragona; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Technical Account Manager to provide strategic insights and support for European clients. This role entails managing the delivery of clearing solutions, ensuring customer satisfaction, and coordinating account management activities. Candidates should possess a university degree, organizational skills, and a passion for mobile technology.

Formación

• Experience as a Technical Account Manager.
• Fluency in English; additional languages are an asset.
• Knowledge of roaming scenarios and processes.

Responsabilidades

• Manage delivery and implementation of clearing solutions.
• Serve as the main contact for operational requests and issues.
• Ensure customer satisfaction by monitoring SLAs.

Conocimientos

Customer commitment

Organizational skills

Communication

Problem-solving

Passion for mobile technologies

Educación

University degree

Herramientas

MS Office tools

BI tools

Descripción del empleo

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The company aims to enable more automation, helping business, operational, and financial users negotiate, execute, and settle wholesale agreements effectively.

They assist customers in transitioning from legacy to modern settlement processes according to industry standards and strive to evolve roaming global services to boost enterprise business and revenues.

Core company values include :

• Customer commitment
• Growth mindset
• Deliver results

A Day in the Life of the Technical Account Manager

You will be the trusted advisor for Europe-based clients, providing support and strategic insights for a seamless customer experience.

Key Responsibilities

• Manage delivery and implementation of clearing solutions for mobile and network operator clients
• Provide training and support post-implementation
• Lead projects for new services and coordinate stakeholders
• Serve as the main contact for operational requests, issues, and root cause analysis
• Support day-to-day clearing and analytics services
• Ensure customer satisfaction by monitoring SLAs and proactively addressing issues
• Handle service requests efficiently through ticket management
• Maintain communication with customers and conduct reviews
• Coordinate account management activities across teams
• Gather requirements and collaborate on solutions with relevant departments
• Understand client-specific needs and change requests
• Provide detailed operational and product information as a company expert
• Manage timelines and follow-up on all customer requests
• Experience with Roaming Data Clearing House
• Knowledge of roaming scenarios, processes, and stakeholders
• Understanding of wholesale roaming workflow and billing principles
• Familiarity with roaming discount deals and GSMA documents
• Highly organized and methodical
• Passion for mobile technologies
• Previous experience as a technical account manager
• Experience with BI tools and financial reporting (a plus)
• Fluent in English; additional languages are an asset
• Proficiency in MS Office tools
• University degree

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